Mateos Mexican Grill — Restaurant in Tulum

Really cute vibes, great location, amazing “sunset view”, kind and helpful staff, even drink specials! Unfortunately however, the food is medicocre to terrible, and the sunset deck is drinks/apps only. We came here three times during our 2 weeks here. Each time the staff was wonderful, the food was incredibly meh, and (while super sweet and welcoming) the service wasn’t incredibly speedy. On the roof, we personally witnessed at least 10 groups - ranging from 1 person to 6- left as soon as they found out a full menu wasn’t offered. It’s a menu limited to 5 apps only and drinks (that cost more than when you’re downstairs). Another missed oppritunity is that the food even downstairs is really meh. Collectively we ate a steak burrito, a chicken fajita plate, and an order of fish tacos. The three “salsas” that come in refillable plastic ketchup bottles are the least authentic we’ve personally tasted. And the white sauce is just herbed mayo (despite being called the “sour cream based sauce”. The food collectively has a flavor of burnt/overused cooking oil. The seasonings were not impressive. It’s also not cheap! Just a burrito and one margarita runs about $30. A swing and a miss from Mexico for sure.

Everyone we met was welcoming, friendly and helpful, if moving at a glacial/island vibes pace. This place has the potential for so much more…. A missed opportunity for the...

This was the most unfortunate hotel experience in my life. Apart from the hip and excellent location on the beach side of Tulum, literally nothing else was working: mateo`s is a pretty popular bar with loud music until around 12am which we could hear in our rooms (along with every other car or street noise the whole day and night); we couldn't rent the two only bikes available because the breaks didn't work; the room was extremely humid and smelled heavily; the WiFi was not working - never; there's no sound isolation between the upper and ground floor so we could literally hear every breath, step, conversation, intercorse action of our neighbours; the hot water was not working; at the moment the hotel is still under construction so there was nobody at the reception to talk to. We had to get on the other side of the road and go to the bar every time we want to talk to someone responsible for the hotel; it was not possible to close the curtains in the room. I could find more flaws but the list of the not working things above is what frustrated us (me and my boyfriend) most. I do not recommend to...

We went here based on Google's recommendations for "cheap eats". Well we ended up spending the rest of our pesos before crossing into Belize lol (it's a bit pricey for a travellers budget). Atmosphere is really cool, there's an upstairs lounge (check it out) but we ate downstairs. The cucumber margarita is a must if you come here (not on the menus we received but we asked about cocktails). The pineapple IPA was great as well, a welcome break from all the Mexican lager lol. The food was good, pretty mild on the spices for what we're used to, but we enjoyed it all. The service was STRANGE. The server taking our order tried to suggest a different item then what we wanted (he suggested the special instead). We said no thank you, but he kept trying to push it! Three times! We insisted we wanted what we asked for and he finally gave up. Super weird. Staff also kept clearing things away from our table when we weren't finished. Without checking in. So weird. All in all I think we'd only come back for bevvies. Upstairs had a DJ and drinks, good for a bit...