Dear Management,
I would like to offer some constructive feedback regarding a recent visit to your establishment, which we had selected with care after considering various options.
While we appreciated the ambiance and overall service, we were quite surprised and disappointed to learn that beer was not available for order during dinner, as we were informed that alcoholic beverages are only served during lunch hours. The fact that the drink is in stock but cannot be served due to internal policies — which are neither clearly communicated nor visibly stated — felt arbitrary and unnecessarily restrictive.
It is concerning when an establishment assumes the authority to decide what guests should eat or drink, and when. Many patrons, ourselves included, enjoy pairing certain foods with specific beverages of their choosing. Being denied this simple preference detracts significantly from the dining experience.
To be clear, we hold no grievance against the serving staff, who were simply following instructions. However, it does raise a serious question regarding the business strategy behind such a decision. Limiting customer choice in this manner seems counterintuitive, especially when it directly affects revenue. If a guest is willing to order and pay for a drink that is available in-house, why deny the sale?
We sincerely hope this message reaches the owner or decision-maker, as it is written in the spirit of dialogue and improvement. It would be unfortunate for your business to lose loyal and recommending customers over what appears to be an avoidable and, frankly,...
Read more“Good food, good mood,” promised the sign outside. We left with "bad food and a bad mood".
I don’t usually complain, but this dinner forced my negative review. The setting is charming and the initial welcome warm until the food arrived:
Chicken – so over-cooked it was hard to cut. Tuna – served red-raw without any hint on the menu, then still charged for after I sent it back untouched. They tried heating it, then it came back raw again, then offered to cook again without regards for FOOD POISONING or health concerns! “Montenegro Salad” – little more than a heap of limp lettuce masquerading as something local and special. This would be a lettuce salad anywhere on earth and a tasteless one at that.
When I politely raised these issues, there was no apology, no replacement—just the full bill. It was, without question, the worst meal we’ve had anywhere in Montenegro, making the restaurant’s 4.1-star rating feel like fiction.
Lovely view aside, expect tough chicken, surprise-raw fish, and a lettuce-only “special,” all wrapped in a slogan the kitchen can’t live up to. Save your appetite—and your mood—and you money for somewhere else is my honest review and opinion.
HUGE DISSAPOINTMENT! They should at the bare minimum not have charged the tuna. I felt totally ripped off! The good thing was the fantastic live music which was provided by the restaurant next door!
ps: i should add, the waiter was very nice initially and during. I was upset only after they refused to remedy it in any way. Not even a small % discount was offered, literally no...
Read moreThe restaurant is located at the front of the cathedral, very live place and good atmosphere for dinner. We took a pasta and risotto, average, however over priced as it is in old town, so be ready to pay tourists price. I didn't feel that staffs were particularly kind nor attentive. When we asked for a bill, we were asked to go inside to pay. Then staff inside, of course doesn't know what we ate, so we finally had to wait for the staff who served us. When that staff appeared and gave us thr bill, asked how much we want to give tips mentioning it is a voluntary. I lived in many 'touristic' capitals in Europe, none of restaurants "explicitly" asks for tips (rarely there is tip option on the payment device to choose the amount discretely, usuallyvoluntarywithout being asked), and it was first time in Montenegro after 2 weeks trip. When we pronounce the tip amount,(probably smaller than the amount the staff expected), he refuse to take it. Where is that attitude coming from? When the bill is only about 50 euros, how much do you guys expect for the tips? Are...
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