Amstelhaven — Restaurant in Amsterdam

We had a reservation with a group of 7 people. We were delayed by 20 minutes but they still kept our table - that was very nice.

But then there was only one food menu on the table, so i asked for more. The waitress told me that’s just how it is today - apparently they were more busy than usual and didn’t have enough menus. She brought over a second menu a minute later.

When taking our order, she was asked what’s in the “Sate” that’s on the menu (my friend was visiting from abroad and didn’t know what it was) and she said fish - but sate in NL is famously a chicken dish. Her colleague walked past and corrected her saying it was chicken.

We ordered and got our drinks and food - the wait time was fine, nothing to complain about. But halfway through a burger my boyfriend bit in a piece of plastic. I went to the server to tell them this, they took the plate away and immediately prepared a new burger.

Other good things location is amazing burgers, satay, and sweet potato fries were tasty wait time was not too long

Other things that need improvement my bf asked for sweet potato fries instead of regular fries with his burger and the waiter said this was ok but they just added an order of sweet potato fries instead of substituting it, this was not a big deal but not what they said during ordering. So we had an extra portion of regular fries that nobody really wanted the regular fries were not very good there is a smell of stale water on the terrace, probably due to the canal nearby so they might not be able to help it staff was clearly overworked. Probably the warm weather brought an unexpected increase in business, but the end result was that we felt rushed and not...

This was the most strange and very impolite behaviour to mostly all guests I have experienced in my life . I think he was or the owner or the manager , he looked like Ali b only much older . He was making remarks to guests who just wanted to order some coffee, that was not possible he was to busy . Only alcoholic or canned juice . He started a discussion to a guest about his beer . He just dumped my wine on the table and spilled without refilling me . When I asked which wine he had he told me 1 the most expensive one . But he actually had house wine much cheaper as well . Some guest walked out because he was ignoring them . When I asked for menu he told me first now , then helping other guest . When they ask for some snacks like bitterballen he told them no and brought the menu finally to me , the other guest looked speechless. I was actually first . I was actually looking for a location for a business event , but after this experiment I will definitely . not . Also it was really dirty. This day was the second day of sail and a parade came bye the water . He was definitely not prepared also...

Strange place… the location is fantastic, next to the water and very central. But… even for Amsterdam standards, the lack of service was a little ridiculous. They seem to be very understaffed. You have to order at the bar; the man who I assume is the owner was very grumpy to me and other customers. There was also a woman who appeared to be a friend/relation of the owners, who was either very drunk, high or both, acting quite peculiarly and walking into me whilst laughing as I stood waiting to be served. Disappointing as it has a lot of potential purely down to...