De Blauwe Engel — Restaurant in Amsterdam

I am writing to express my gratitude for the excellent service provided by your staff. I came by only to use the bathroom and drink some water. And while I was upstairs, my friend was waiting for me downstairs. What I didn't know was that my friend had passed out while he was using his phone. Your staff immediately came to his aid, helped him up and made sure he was okay. This was a true act of kindness, and we were extremely grateful for their quick response. When I returned from using the bathroom, one of your staff members was waiting for me to explain what had happened. This level of care and attention to detail was greatly appreciated, and it made us feel valued as humans. Later that evening back at the hotel, we thought my friend had lost his phone at Der Blauwe Engel. However, as I was hanging up the wet backpack to dry, I noticed that the staff had put his phone inside the backpack in the small outside pocket. This was yet another example of the outstanding humanity of the staff working there. I would like to commend your staff for their excellent work. They were incredibly friendly, helpful, and attentive.

I guess they only hire actual...

Terrible service here. The times (plural) I've come here, it takes forever to get served or to find a waitress who is interested in taking our order. The prices are decent and the outside terrace is fine to sit at, but don't come here thirsty, you will lose your mind. We ordered a round of drinks which came promptly, then that was the end of the service we received. After about 20 minutes of empty glasses and rumbling stomachs, I tried finding someone to ask for borrelhapjes and a round of drinks. Much harder than it should have been. I gave up and started googling other bars in the area that could have us. Our first server eventually came back, the second visit in about 1 hour of us being there and finally took our order as we were getting ready to leave. All this and it wasn't even that busy. The place wasnt even close to being half full. Needless to say, I will be avoiding here in future. The drinks were served well chilled and the food was tasty. Nothing special. Personally, I wouldn't recommend. There are other...

Scammers… 24.09.2025 Went here with a friends around 5. We ordered 2 bottles of wine and 2 snacks. Pretty simple, right? Well, apparently not for them they decided to sneak in two extra glasses of white wine on our bill, assuming we wouldn’t notice. We paid, but when I looked at the receipt today, surprise surprise, there it was.

When I went back to point it out, the first thing they asked me was which waiter helped us. (As if I should be running HR for them.) Three different people served us that day. One said it wasn’t her, I said maybe it was the blonde one, and their brilliant solution? “Come back at 5:30.” I even told them they could check the cameras!!!!.

So basically: they make the mistake, then expect the customer to chase down whichever messed it up. Amateurish Third-rate, embarrassing bar....