Koepelcafé — Restaurant in Amsterdam

We were staying in the Renaissance Hotel after our river cruise and wanted a quick lunch so we thought this would be a good choice. Wrong! I should have known when it took so long just to take our order. The couple next to us actually got up and left. I should have followed. The food was good, but it took 55 minutes to get it. Mom was actually checking her watch. Meanwhile, I was nodding off. Traveling is tough and I just wanted to eat so I could go up to the room and take a nap. We both ordered the Philly Cheesteak. I ordered a Pepsi, and was given a Pepsi Max. I took a sip before I realized and had to point it out to the waitress so she could bring me a regular Pepsi. I don't know how the kitchen works because people who were seated after us got their food before we did, although it still took a long time. There seemed to be enough employees in the cafe so maybe it's a "back of house" issue? There are tons of places to eat in the area and I would suggest you try any one them before you go here. Unless you're trying to kill time for some reason. Then, by all means, pull up a chair and get...

I stayed at the Renaissance Hotel and visited the Koepelcafé three times during my stay. The service from Engelo, Gus, Damitris, and especially Lars was absolutely fantastic. Lars and Gus really took their time with us, gave us personal attention, and even shared great tips for the city. They made us feel welcome every single time.

Unfortunately, everything changed because of Boris. I have honestly never been treated so disrespectfully in a hospitality setting. He was snappy, rushed, and made strange remarks that completely ruined the atmosphere. On our very last night we even left earlier than planned because of him that’s how uncomfortable he made us feel.

It’s such a shame, because people like Lars and Gus are the reason you’d want to come back. But because of Boris, we won’t return to the Koepelcafé and sadly, not to the...

We went to the Koepelcafé today for the first time since the renovation and unfortunately, it will also be the last time. The prices have at least doubled, but the quality has gone significantly down.

I ordered a club sandwich, which was very disappointing. The eggs had almost no taste looked like rubber and like they came from a carton, the chicken was yellow and extremely dry, and the overall flavor was bland and unappealing.

My wife ordered meatballs in satay sauce, and those were just as bad. They looked like they came straight out of a can, and they were completely tasteless.

We used to enjoy coming here, but after this experience, we won’t be returning. It’s a real shame to see how much the place has changed and not...