Polaberry — Restaurant in Amsterdam

Located on Prinsengracht directly in front of Ree Bridge and Reestraat, Polaberry gave the initial impression of being a pop-up store; It has withstood the test of time however and appears to be a welcome permanent addition to the 9 streets neighbourhood.

Polaberry is a ground floor shop, commonly referred to as a "pijpenla" by Dutch speaking locals. The name means "pipe drawer" and refers to the long thin drawers which were used to store clay pipes of bygone days. The shop is indeed very narrow but is beautifully decorated and has a welcoming ambience.

There's always a steady stream of passers-by, many of whom drop into this delightful chocolate shop for takeaway smoothies, coffee, hot chocolate, chai latte, frappe and tea, or to try one of the many sensational chocolate creations. Speciality of the house is luscious strawberries coated with delicious Belgian chocolate. Chocoholics will find it difficult to resist the temptation of cakes, pastry, icecream, macaroons, pralines, cupcakes and other mouth-watering morsels.

This is also the right address for stunning and unusual gourmet gifts such as boxed assortments, chocolate bars, cakes and floral bouquets adorned with chocolate smothered fruits, all hand crafted on the premises.

Don't be deceived by its size. Besides a branch in Rotterdam, Polaberry has a store in Chengdu, China and, in the near future, in Beijing and Taiyuan and Riyadh, ...

Terrible customer service! They should inform the customer if they are unable to deliver the order. Instead they just decided to keep the customer waiting. In the end, the customer has to call them to find out what the problem is. Do the people in the shop know that they are in service industry?

Edit (adding response to the stores reply): as discussed in the call, all the reviews were given at the same time (this was a day before your call about refund and discount) . Google might have notified you three separate times on the following day. Also, as discussed in the call, there can be multiple reviews, since all three of us were expecting the order. As for your accusation of harassment, the three separate calls to us to remove our review would count as harassment. However, I understand that Google is to blame this time, so I am not going to point fingers like you did in your reply. As for the mistake that you mention, we had called to clarify and also very clearly gave our address in that call as Eindhoven but your employee had given the false information. We had to wait four days and call back (like mentioned in my...

No doubt the chocolates taste good. But my order went a little chaotic. I called to ask if my order could be done a day earlier. They said it was possible, but when I got there, it seems like they have forgotten my order. They didn't literally said that, but it was obvious because the girl asked me if it was okay to put this and that on the strawberries. I didn't make a fuss about it, because it wouldn't solve anything anyway and would only take longer of my time. The apology was so-so. I had to wait outside for half an hour in the rain. I decided to go back to my car, where I had to pay 4,50 extra, because of the waiting time. Something that only takes 2 minutes normally, took me unnecessary half an hour. Time is precious people! Anyway, I also bought some other chocolates. Didn't take the sale girl was really helpful, she just basically stood there and stare at me. Instead of maybe make some suggestions or some sort. Cute store, good chocolate, can't deny. But I wish they hired more suitable staff for this, cause it kinda ruined the experience for me. 4 stars for the chocolates, 1 for the staff, so 3 stars...