Douwe Egberts Café — Restaurant in Eindhoven

I'm very disappointing with the new rules that they're having. I'm an international student and D.E. is one of my favorite place to study either alone or together with friends. Every time I study at D.E. I always buy multiple things and if I sit for long duration I will buy more food and drinks. The price are pretty expensive, but I do not mind as long as I have a cozy environment to study. But currently they force us to pay 1.80 EURO / hour to work there even though we bought coffee. I already paid a lot for their food and drinks, but they still charge me more, that's ridicules.

there it's also mentioned clean bathroom, but their bathroom is very dirty and sometimes it smells like free public toilet. Every time I enter the bathroom the toilet paper are always everywhere all over the floor.

Another thing to mention, I asked the lady that's work there about the ammaretini, because sometimes I get one and sometimes I don't with the same type of drinks, but most of the time I don't get any. She said we should get it together with the drinks, but they might forget about it because it's busy. The lady was nice and explain it to me very well, but I'm not happy on what's happening. It doesn't mean that when it's busy they're allowed to serve me an uncomplete order. plus when they're busy sometimes the workers are talking a little bit rude.

They really need more workers there they always...

Today, I had the displeasure of having coffee at this café, where I waited thirty minutes to place my order, and after paying, I had to wait another thirty-five minutes. Then, they started moving the people behind me ahead of me. When I went to argue about my order, he quickly offered to refund my money, showing me that this was how they operated. I argued with one of the employees, and she started laughing in my face and treated me like an idiot. Then another staff member, who attended to me, didn’t even know what my order was, even though it was all logged in the system.

I argued about why the people behind me were being served before me. Then they refunded my money, and I left, and just ten meters away, I found a much better café with polite staff who knew how to serve customers. I do not recommend anyone going to that place, because besides the long wait, it’s also very dirty and disorganized, and the employees are more lost than a confused cockroach. This generation of teenagers who want opportunities, before working with the public, need to understand what education and respect mean.

And after all of this, there was not even an apology for the poor service, nor any acknowledgment of...

I’ve been visiting this coffee place for a long time, either to work or to meet friends over coffee. One day, I had already bought a Starbucks coffee before coming in, but I decided to stop at Douwe Egberts with two others because we wanted to enjoy some desserts. We ordered two americanos and three desserts (around €20 in total).

After placing and paying for our order, a staff member told me I wasn’t allowed to bring my Starbucks coffee inside. I explained that I understood the policy, but since I had just bought it and we had already ordered and paid here, it didn’t make sense to throw it away. I also mentioned that such policies should be clearly displayed for customers.

Instead of handling it calmly, the staff member accused us of being “aggressive” simply because we pointed out that we had just spent €20 there. He even said he wouldn’t allow us to “speak to him like that,” which felt completely uncalled for. At no point were we rude — we were just trying to reason.

Being treated in such a way, and even feeling threatened by staff, was a first for me in a café. We ended up asking for a refund and leaving. Unfortunately, as long as that particular staff member works there, I won’t be...