Coffeelovers Dominicanen — Restaurant in Maastricht

I recently visited my favorite café, as I always do when I crave a good cup of coffee. They make the best coffee in Maastricht and although I don’t usually drink coffee, when I do, I come here. As usual, I ordered my favorite cappuccino and a piece of cake.

While I was waiting, the person behind me in line turned out to be an employee of the café who was visiting her colleagues on her day off. She pointed out to the barista that she had forgotten to place a saucer under my cappuccino and without hesitation, started helping her. I wouldn’t have minded this at all, but what happened next shocked me.

Without washing her hands or wearing gloves, she picked up the small biscuit that came with my coffee and moved it to a different saucer—using her bare hands. This completely disgusted me. She had just come in from outside, touching who knows what, and then she handled food meant for a customer. I was so shocked and uncomfortable that I couldn’t eat the biscuit.

Generally, the staff isn’t the friendliest, but they do maintain cleanliness. The cakes are always neatly arranged, and the café itself is clean and well-kept. Besides making great coffee, they also serve delicious cakes, which I always enjoy. Despite this unpleasant incident, I’ll continue coming back for my favorite coffee and cakes because they truly are some of the best in town. I just hope they pay more attention to hygiene...

We came here today whilst visiting lovely Maastricht.

The coffee wasn't bad at all but unfortunately not on the same level as KOFFIE (Joost en Maartje).

One of us tried to send an email on a laptop and was immediately confronted by an unfriendly member of staff who loudly told us that laptops are banned, pointing out a sticker on the table (which was entirely covered by the sugar container) and a small sign on a different table (which 1. we didn't see and 2. even if we had, we would have assumed that the message applied to that particular table).

Perhaps a 1 hour laptop policy would be an idea, which works well in other cafes across the EU. Are books and phones being banned also? Because many people stay for hours with them.

Remember If you're working in hospitality, learn how to smile and be approachable. The moody look doesn't serve businesses well in the long term (speaking as someone who's run one for 13 years).

The atmosphere and vibe isn't quite as impressive as it looks on photos, as other reviews have mentioned. Unfortunately I can't...

Love this place but the manager is not doing his job, and there are problems. This includes customers who return cakes because the staff did not inspect large pieces of glass in food, disrespect of disabled and elderly who ask for help carryinng their hot drinks to a nearby table, filthy toilets with no soap (and still a 1 euro fee to use), no courtesy information from ANY stadd about their occasional guest bands and artists, and selling products that contained banned microplastic beads. The bottom line is feeling of no management making sure customer safety or environmental compliance is a priority, and staff seemed overworked...