Brasserie Jules — Restaurant in Rotterdam

Based on previous experiences, we were going for s nice lunch at Jules. Now having high expectations sometimes leads to disappointment, but this takes the cake.

We were greeted friendly and picked a table.

I’ll leave the non-smoking policy for what it is, but it may help that this is in no way enforced. So we had to switch tables (normally not so much og an issue, but with children and it’s prohibited, but what would the staff care)

We had our order taken, croque madam, croque without egg, eggs Benedict and a steak tartare.

The latter was triple checked if this was ok. ( not a steak sandwich, check. On the dinner menu, not a problem. On recap no issue)

It was busy with three people working the terrace, so we appreciated that things were not going to be fast.

The croques came out, then the eggs Benedict and……the kid who’s running the menu’s out came to ask if I was made aware the steak tartare wasn’t available……

Which I was obviously not. After some hazy looks i was offered a menu card if I would like to order something else. Upon questioning if this than would be quick so my company doesn’t have to wait for too long after my lunch would be served, he said this wasn’t possible at all.

After questioning our server how this was even possible, the answer came that there apparently is a new system and the kitchen sometimes cancels the order. How this then does not prompt anybody to walk back and apologize for the inconvenience and offer to eat something else is betond me.

I left it at at that, annoyed but life is too short as it is.

Then the Eggs Benedict, served with something called Turkeyham. Possibly this can be made tasty and it serves a broader crowd of people. It however looked like factory processed ham of the kind you only take when starving, broke and with no alternative. I’m not saying the quality is bad, it just looks like dogfood.

After confirming why it was left, it tasted like it looked.

The croques were with ketchup, so no complaintS in that department.

So far, so good.

We wanted to leave and asked for the bill, which could be paid inside.

Upon reviewing the bill apparently the kitchen cancelled the steak tartare, but it seems that not only was the customer left in the dark, so was everybody else.

The person handling the counter was puzzled, how can this be? Is there maybe another table we should look at to book?

Further investigation also learned that the egg on the croque madam is actually supplementary and charged.

Now as I mentioned before life is too short, especially to waste on bad reviews. But this was such an affront to anything resembling good service or food, especially being associated with Pierre (actually quite good, go there instead) that I decided to write this review and hopefully spare someone else the time and money that this place is...

We came here for lunch on Friday, and the experience was terrible. The service was poor, the prices were far too high for the quality of the food and drinks, and the staff seemed indifferent.

We ordered one iced coffee and a fresh juice. It took about 20 minutes before we received them. I paid €7 for a juice that was served in a tiny glass and clearly came from a carton.

For food, we ordered a club sandwich and a toasted sandwich with a fried egg. First, one of the servers accidentally dropped our food, which meant we had to wait even longer. Mistakes happen, and that in itself wasn’t a problem, she was polite and apologized sincerely. But when our food finally arrived, we were extremely disappointed. My “club sandwich” was just two slices of bread with mustard, a thin slice of chicken, and some lettuce. Definitely not what you’d expect for €14. The toasted sandwich with fried egg tasted like plastic; the cheese wasn’t melted, and the egg was completely overcooked.

What bothered me most was that, after the delay caused by the dropped food, they didn’t even try to make up for it. Instead, they served something that felt rushed and careless.

Later, our waitress came by to ask if everything was okay. We told her about our experience, and she genuinely seemed sorry. She said she would inform her manager, but he clearly couldn’t care less, and nothing was done about it.

Overall, a really disappointing experience. I would strongly advise everyone to stay as far away from this place...

We had a lovely time at Brasserie Jules. The food was outstanding, especially the gambas, which were marinated in the most delicious sauce (honestly, to die for!). We also tried the salmon on mini pancakes and the brioche with herb butter, both beautifully presented and full of flavour. The snacks were excellent too, and I’d happily return just for the food. The terrace seating is perfectly located right in the heart of the city, ideal for people watching on a sunny day. The vibe is relaxed and lively, and the location makes it an easy choice if you're exploring the city centre. The only downside was the service. The terrace was full and it was clear they were short-staffed, so things took a bit longer than expected. That said, the food more than made up for it. I’ll...