BACKYARD — Restaurant in Rotterdam

I had an unfortunate experience at this establishment that I feel compelled to share. While I won’t comment on the food or the ambiance, the situation we encountered after our meal was disappointing. After dining with my wife and our 2-year-old daughter, I asked for the check, which came to 46 euros. I handed over a 100-euro bill to pay. Five minutes later, with my daughter growing restless (it was her naptime and she needed a diaper change), the waitress informed me that they do not accept 100-euro bills. This was a surprise to me, as I’ve never encountered such a policy before.

I was asked to either provide smaller bills or pay with a credit card. I explained that I didn’t have smaller bills, and that using my credit card—since it’s not from Europe—would likely incur additional fees and taxes for me. The response was simply, ‘That’s the house rule.’

Not wanting to prolong the situation, especially with my daughter needing to head home, I reluctantly paid with my credit card. Unfortunately, this ended up costing me at least 10% more due to taxes and exchange rate fluctuations. I can’t help but feel this was an unnecessary inconvenience.

If this policy exists to prevent counterfeit currency, I understand the intent, but there should be clearer communication or flexibility for guests—especially those from abroad. The experience left a sour note on what could have been an...

I love this place, tried all the burgers, all of them are super tasty, I liked the green sauce which came with the falafel burger, super!

Editing my previous review hoping that the quality gets better. April 15 Came to have my favorite falafel burger with sweet fried potatoes, they were cancelled from the menu! The vegan chicken burger was cancelled as well. So my friend ordered the Backyard burger with the kimchi with regular fries. The fries were ok, the sauce as well. But the burger was definitely not fresh, neither the bun. The next day he did not leave the toilet.. I ended up ordering the falafel plate, it was an overpriced dish, with stale three pieces of falafel (perhaps from the day before?) Very dry and hard and almost burnt on the outside, and some vegetables on the side. There was no zero alcohol beer with lemon, so I had a sparkling water. The peer juice of my friend tasted like water with sugar. Paid 44 euros in total. Definitely not worth the price. There is a lot of room for improvement. (Please stop taking out the good options off the menu) this used to be my favorite vegan place, but I am not going...

We were here on a Sunday evening with four people. We sat upstairs, were there is no service, i.e. ordering can only be done downstairs, although waiters get food from the kitchen, which is also upstairs, all the time. Waiters were very slow, and also not taking empty plates with them. Starters came quite fast. Then one burger, we did not order, arrived. The rest of the main course did not for about another hour and only after several reminders. We also ordered desert in the beginning, which they forgot. After another reminder (always going downstairs) the waitress came back to inform is that the ordered desert (sitting right downstairs at the counter where we ordered) was not available, but we were offered an alternative. Waiters did not once apologize and still left empty plates at the table. The food was ok, but not necessarily good. Most of it was cold when it arrived. Altogether not a good experience for us. Bathrooms were clean and the background music was...