Awful doesn't do it justice!

We attended the Unox New Years Dive event because why not!? And my wife booked us in here for 13:00hrs to have something to eat after. Anyway!! We get there slightly before 1 o'clock and speak to 2 female staff standing "greeting" people and my wife explains that she's booked, bla bla bla. One of them snorts, laughs and says good luck... Good luck?! How rude are you?! Wow!! We're told to just go find a table if we can ... It set the tone for lunch. We got to order drinks within the hour, barely. Then our food order, which of course we waited a long time... Moving on... Starter arrived, burnt cold gyōzas. Disgusting. Next, main! Whatever that is in my picture is not what they described in the menu to us. We were expecting 12 o'clock rolls? Which should've been warm, with pork, beef rolls and that's NOT what we got. Cold beef on oddly tasting bread. I was famished, so I ate it all! When the waiter came over a loooong time later to collect plates (after my father-in-law waved MULTIPLE times for the bill) he asked how our meal was. I told him it was disgusting and cold. I also had half a bowl of soup compared to the others which had more but also stone cold same as everyone else at the table. He laughed and said he could tell because my plate was empty. I explained that I was hungry and would eat roadkill right now. I think he then realised I wasn't joking and apologised that the kitchen staff were short today. Fair enough, maybe they're doing their best? Who knows. While we sat there and drank the last of our wine, we found out why the food is so cold. Gazing at the pass, with food just sitting there and not under any heater, watching countless staff approach and not take anything was comical but not funny! A meal was sat there for 13 minutes! With a few blondes leaning over the pass, talking over it, their hair dropping into it. I wish we saw this sooner! Absolute joke of a restaurant!!! Clearly busy for the New Year event, it died after lunch and almost empty and that's not surprising. Don't go here! Find somewhere better and share a better experience than ours!