Los Argentinos Utrecht — Restaurant in Utrecht

We chose this restaurant to celebrate another anniversary of our relationship. The room manager at first couldn't find our name on the greasy and crumpled piece of paper. Later, we waited for a free table for 15 minutes, despite having made a reservation for 6 pm. So why make a reservation if your table isn't prepared for you? When it turned out that the table was finally ready, the room manager who leading us to the table start talked to the waitress while she was talking to the guests entering the restaurant. They got into an intense discussion, and we stood behind them in the aisle between the tables, feeling that we had been forgotten. After a few minutes of standing behind the manager and the waitress, (they ignored us), I got impatient and pointed out that we were waiting HERE for someone to show us a table. Completely unprofessional service that cannot cope with the number of guests in the room. We felt disrespected from the start. What kind of room manager, leading the guests to the table, completely ignores them and starts talking to the waitress and another group of guests who have just entered the restaurant? The whole process was unplesant and I have never experienced anything like this in any restaurant in the Netherlands. Seeing our nervous faces and general dissatisfaction, the room manager watched us from the corner of the room. The atmosphere was completely gone as soon as you walked in. We were wondering if we should just leave there before they handed us the menu.

Even the food doesn't save you to cover up the unpleasant experience with the service.

We won't be going back though due to the unprofessional service and the fact that making a reservation does nothing for you. We waited for a table as if we had just walked into any crowded street eatery on a Friday night. Not to a restaurant that says "Los Argentinos is a lively, friendly restaurant (...)" We didn't feel anything friendly there. Overcrowded room, atmosphere like in a canteen, not very cozy and quite noisy. Maybe consider accepting fewer guests and improve the quality of service. The tables are too tight that you can hardly walk without touching someone.

I would give a one star review, but you get the second...

I visited this Argentine restaurant yesterday and, honestly, the experience was underwhelming.

First of all, when you arrive nobody greets you at the door. Even with a reservation, you have to approach the bar or a waiter to ask about your table. It makes you wonder what the point of booking in advance is.

We were seated at what was probably the worst table in the whole place, right next to the entrance door that kept opening, letting in a constant stream of cold air.

As for the food: the meat was good, cooked well, simple but nothing exceptional. The potatoes were average at best. The empanadas were clearly frozen, although they weren’t terrible. We ordered four dishes (two starters, a main, and another dish to share) and made it clear from the beginning that we would be sharing. Still, the waiter didn’t even bother to bring us extra plates, so we ended up eating from the same plate, which was not ideal.

Prices are reasonable, but considering the location and the fact that just next door you have Los Gauchos, I expected more. Also, the only sauce available for the meat was chimichurri. If you offer a variety of cuts, having just one single sauce feels very limited.

In short, decent meat but disappointing overall service and setup. Definitely not the kind of experience you expect when making a...

Very disappointing experience here. We reserved a table and arrived on time, two adults and two kids. We ordered all our main dishes at once, and just one of us ordered a soup, which came quickly. After that, we waited almost an hour for the rest of the food.

Meanwhile, we saw other tables (who arrived 30 minutes after us) being served their meals. When we asked what was going on, the manager said the delay was because we had ordered a soup and claimed the kitchen treated it as a starter, so everything else was held back. Honestly, this makes no sense, it was just one soup, and it was finished long before.

Instead of owning the mistake, the manager kept giving excuses: “We’re busy,” “You can cancel if you want,” etc. Not once did anyone apologize or acknowledge the situation.

We understand things can go wrong, but the way it was handled - blaming the guests and brushing it off, felt really unprofessional. Definitely not...