BurgerFuel Ellerslie — Restaurant in Ōrākei

Very poor service in comparison to any other burger fuel I've been to. They have NEVER ever picked up the phone in all my times visiting them. The order was more than 10minutes overtime sitting around, nobody called out to me, it was cold and downright disgusting overall. I left it on your counter and would be grateful for a refund, there was no service or sympathy to help out and improve the situation. Also, in trying to add the free fries through the VIB or Gym membership deal... Itwas declined at request when I got there because "The order had already been placed.." I asked them to add it to the order after the order was already placed via the BurgerFuell app, I couldn't call them to add them at the point of purchase because their phone seemingly never functions. At any other burger fuel it would be accepted during any part of the process with a smile on their dial. I'm never coming here again, it's often a let down, not always, but often... And only at this Burger Fuel out of all the ones I've ever gone to.

I'm not a fan of griping and speaking negativity at all... But you guys need to identify and sort a few things out that are slacking. It seems there's a few other similar reviews from a while ago and nothings improved since.

Come on guys, tighten the ship... Not...

Bad Customer service ever received from Burgerfuel Ellerslie. Very disappointed with the service received from the staff member who took the order on 14/10/2019 at 9.27PM. We ordered two burgers and she took only one and didn’t repeat the order. When we received the order we got only one burger. We understand that people make mistakes. We ordered again and waited for the other order. After few minutes she came to us and said you can’t have the second order here that’s only take away. My husband and I came to dine in together and she is asking to take away the other burger as they wanna close. We checked the time and it was only 9.40PM we said this close at 10Pm. Then she replied we are closing early today. Then we decided to take away. However the second time also she got the order wrong. She argued, no apology, very disrespectful. However the other kind staff member came to us and apologised and tried to give a free burger which we refused. We are regular customers and we love Burgerfuel. We understand and ready forgive for mistakes. But we expect a respect in return. Not a rude behaviour like that. However this is a very unfortunate and unforgettable experience for us who...

We've tried so many burger places in New Zealand but the experience here at Burger Fuel, Ellerslie was like no other. I mean not only the food was absolutely lip smacking, it was a lovely ambience and one of the best customer services we've have ever had.

Big shout out to Nathan, Cam, Zac, Dominic, Ethan, Pierre.

The place serves chicken, beef and bacon but the staff were absolutely knowledgeable and committed to the fact that as a Muslim family, we needed Halal food without any mix-up or kitchen contamination. They recommended us what was halal and which items were likely to be unsuitable for us.

Took the time and patience to understand what we can try (mix and match) in the menu, smiled all the way, and were so culturally sensitive and equipped with the right information.

Three families including kids, we were 10 people and they served us well.

Such a service needs the laud and commendation it deserves, I mean we were blown away by the quality of their service and how pleasant they were to deal with.

Thank you guys, and we will be back soon with our other friends...