Beach Hut Cafe Mount Maunganui — Restaurant in Bay of Plenty

My friend and I decided to have lunch together after a walk. The young man on the counter desperately needs training. It took several minutes for him to find the burger special I'd ordered to have with my coffee, then he initially was charging $27.50 for the burger instead of $16. Id ordered the Vegan burger, as dairy disagrees with me lately and it was on special! It took several minutes for him to manage taking my friends order after me (waffle and coffee). My coffee came out reasonably quickly, followed by her meal. Her flat white was a lot later coming out (and he was going to give it to me - I'd finished the long black he'd brought me), and I asked then where my meal was. He asked if I wanted him to check and I said yes please. He didn't come back out, so when another staff member was bussing a nearby table I asked her where my meal was. Apparently being the special it hadn't gone through properly. He had at least followed up when I asked, so it was cooking. She did offer a free coffee but I didn't want another. The meal finally arrived, after my friend had finished her lunch- despite her pausing several times wanting to wait (I told her not to let her food get cold but she was uncomfortable eating alone). I was surprised at the chips- there were 4 chunky ones - actually handmade agria potato hashbrowns. They were very nice, but not what I expected. The vegan burger was small but would have been quite nice if the pattie was cooked in slightly hotter oil for less time, so it wasn't oily and overcooked at the edges. My friend did enjoy her waffle apart from the discomfort of eating alone, and the...

This may possibly be the worst experience I've ever had at a coffee shop In fact I'd go so far as to say if I ever need to walk to the Mount I might walk the long way so I don't have to walk past this place.

Very disappointed by the lack of customer service by the gentleman who served us not only did he not know what he was doing but he also didn't know how to read the menu properly and when I asked for a couple of simple questions he didn't know how to answer those property

The food was okay I'll give it a 3 out of 5 stars but as for service terrible and for the amount of money you pay by ordered anything else I'd probably go broke

You have to inherit a small fortune just to buy lunch here more than once a week buy a beer advised consumer...

We turned up as a family group for brunch and put in quite a large order. When it arrived it seemed there was a mistake with one of the meals not being quite what we ordered. When we pointed this out, the owner in a friendly way expressed surprise but without arguing went off to get the chef to cook another meal for us. While waiting for it we checked the till receipt and found the error was ours and one of our group had eaten the wrong breakfast. We apologised to the manager and offered to pay as it was our fault. She thanked us for acknowledging our error and refused payment for the extra meal. Great food, a fantastic and professional attitude and we will...