House of Chocolate - Contemporary Chocolate Manufacturers — Restaurant in Kaipātiki

Extremely disappointed with my recent experience. I ordered a 16-piece bonbon box as a gift, expecting 16 unique flavours and designs as clearly advertised on the website. Instead, four of the pieces were identical. When I raised the issue with customer service, I received a dismissive response with no real apology — just an excuse blaming Easter production constraints, which were never mentioned on the product page.

To make things worse, they suggested returning the box, even though I had already sent it to my friend as a gift — which I clearly explained in my email, along with a photo showing the duplicates. They’ve since stopped responding entirely.

What’s more frustrating is that after I pointed out their misleading description about “16 flavours,” they quietly changed the wording on the website without even responding to my email — instead of owning up to the mistake.

I’ve ordered from them before and had a great experience, but after this, I’ll never buy from them again or recommend them to others. Very disappointing service and handling of a...

Delicious but weird how they only do takeaway, it's so unsustainable serving in boxes and takeaway cups when I am going to sit right outside and eat and it also detracts from the experience, esp when they are charging quite a bit

edit: the store has replied that they do not provide in store seating, but this is disingenuous since you do provide seating right outside the store. I don't see the problem with writing a negative review if I had a negative experience and want to share it with others, you can't censor google reviews. The cost of a small cake and a coffee was about $13 from memory, and I'm made to sit outside and eat it out of a box in the seating right outside the store, because it costs too much to have cups and wash dishes? It costs money to pay for boxes and takeaway cups so I guess it depends on what you want to spend money on and what...

Disappointed to say the least is an under statement, I was super excited to try pistachio knafeh milk chocolate bar, but it's super thin! the flavour of the chocolate is nice. But you don't really get the flavour from what's inside the chocolate bar itself and that's what I wanted. It just taste like chocolate with a crunchy no flavour filling. If I wanted a normal chocolate bar I would have just brought one at the supermarket. you Definitely need to make a bigger chocolate bar with a thick filling like whisked creations so the full effect of the flavour profile comes through. Instead of just tasting like a crunchy chocolate bar. wouldn't buy again unfortunately.

4:46pm edit: thank you for your response, looking forward to purchasing a bar when you have the thicker moulds! That...