Aroma Cafe — Restaurant in North Island

BEWARE IF YOU HAVE ALLERGIES THE GOOD: lovely courtyard area, delicious almond hot chocolate, a tasty chicken and bacon salad* THE TERRIBLE: I have an allergy to red onion, and many of the tastiest GF options had red onion. So I ordered the chicken and bacon salad “WITH NO RED ONION” and made that very clear. When my salad was delivered it was noted it was a salad “with no red onion”. My horror was real when over halfway through I came across a small slice of red onion hiding among the shredded red cabbage. I picked it out, filtered through what was left and found half a dozen small slices. When I took the plate with the onion to the counter the reaction was a ho-hum “oh, thanks I’ll let them know”. I stressed that I had an allergy and this garnered no suitable response. If I’d not been watching each mouthful, and eaten any of the onion, the consequences would have been dire (by eating the food that had been in contact I was lucky to just get away with an upset tummy for the rest of the day). But if a similar situation happened to someone with a severe nut allergy, the consequences could have been potentially fatal. Special dietary requests MUST be taken seriously - both in the kitchen and if this brought to the staff’s attention. The “slip up” and the response were highly disappointing and put a dampener on an otherwise wonderful day...

I used to be a regular at Aroma Cafe, but my recent experience left me disappointed. I ordered an omelet, but it was overcooked, and the onions had a bitter taste. I mentioned this to an older server, but she didn’t seem to care or offer any solution, so I just let it go.

I’m not sure if this was related to the service attitude, but as an Asian customer, I couldn’t help but feel a bit ignored. I hope Aroma Cafe doesn’t have any issues with racial discrimination, as I’ve always enjoyed the atmosphere here. However, the decline in food quality was really disappointing. If this continues, I might have to consider other options.

I hope the management takes customer feedback seriously and improves both the food...

i have been in Aroma cafe two years ago，have 10 stars service and food so we come back this time when 4 of us have road trip，but experience its not good this time，Tony the same boss not in the cafe today and service and food just not right……we 4 people，my wife order brioche French toast as sauce on side but they put maple syrup on food，thats OK we dont really mind that they make another one，we happy with it，i and my best friend order Siroin steak as Medium but one its a bit over cooked for my friend and another one its like Rare…… totally pay 110 today include egg benedict and seafood chowder and Omelette。price is OK for 4。 i dont think i will come back again see you Tony！really nice hard...