Starbucks Rotorua — Restaurant in North Island

Ordered an iced Americano light ice to be informed the "cup will be a little empty". To which I was perplexed and asked if additional water could be added to make up the volume of less frozen water. To then be told "sorry it's store policy", and as the least petty person in the world, I wrote a google review (this one!!). Shortly after this tragic incident, my good friend ordered himself a "Tall chai latte please" to then be given a tall latte (notice the chai is missing). I understand his Australian accent is thick however when he politely informed the staff of the Australian to kiwi translation error he was hit with a 50 CENT increase for the correct drink and insult to injury, another international transaction fee adding up to $1.50 spent for a silly mistake on THEIR behalf seems like we were the real losers.... Disappointing, next time I'll trust my instincts and go to...

We are from the United States and in our travels, we like to visit Starbucks to buy an area-specific mug. Also, in that, we are often living abroad it is nice to go for a familiar experience. This particular Starbucks did not seem to have the same attention to detail, cleanliness, and quality that is typical of the Starbucks brand. Unfortunately, this is not a good representation of Starbucks and if this was my first I would be underwhelmed and not try it again. Incidentally, although we did get a coffee and breakfast which were good we did not get the cup and ended up leaving New Zealand without one just discovered buying one online was...

I ordered a chai latte and was given a standard latte. I went up to the counter and they asked me to pay the 50 cent difference, leading to two different surcharges on my card, making it quite a bit more expensive than it should have been. Didn’t think that was quite fair as it wasn’t my mistake and I had to wait quite a while for the latte and the chai latte. My friend also ordered an iced americano lighter on the ice, to which the server replied with the cup won’t be as full. The argument of just filling it with cold water was made but it must not be ‘store policy’ to use 40 more ml of water to...