EAT THAI RESTAURANT — Restaurant in South Island

Shocking experience, we didn’t have a booking as we were walk in. The lady at the desk was so nice when we said sorry we are just walk-in looks busy, so do think we can have a table. She said to wait for a minute and found a table with NO reservations note on and got us to sit. The Second lady came and said oh no my guests are here this table is taken and sorry I have to ask you to leave, but would you like to do takeaway, we got up and left, while she went at her colleague who sat us saying that Lamy table why did you get us to sit. And don’t take anymore. First of all need to have reservations tag if you have already plans for tables, Second of all if you know you have a busy day, make a plan for walk ins before hand so you can tell them before you make them sit and get watched get kicked out because you guys can’t plan ahead. It’s a small business so every customer matters specially on a busy day. I wonder if was actually because it was busy or I looked like I couldn’t afford the food! Either way i felt bad for the lady who sat us because she got told off, second what the hell man plan your team if you know it’s as busy day especially on Easter weekend!! Absolutely disappointing! Never I will eat there again just due to bad customer service. I have been in this business for so long and have worked for Thai restaurants and this was disappointing. I don’t need apologies but make a better plan for walk ins and some respect...

I normally don’t review negatively always finding the good. I ordered the soft shell crab it came with sauce on the side and rice, garnish was cucumber and tomato $38. Happy to pay but the soft shell crabs served deep fried were burnt! So disappointing. My partner had chicken, vegetables and cashews and said it was “really good”. I struggled and hardly ate any of it, and not wanting to make a scene ( we had a very young waitress )didn’t say anything till we left. As we walked up to pay the woman did not even look at me as someone else from the kitchen came up and talked to her in Thai. She found my bill and knew where we sat. I paid still never looked at me. When finished I said “I would like to say my soft shell crab was burnt, she did not understand what burnt was and asked me again. At this point I said thank...

Great food and beautifully cooked. Generous seafood portions and very tasty.

However: Waitress couldn’t tell us anything about the dishes when we asked. We had to rely totally on reading the menu’s descriptions.

We were keen to do a desert but after giving us a menu again, waitress never came back to take our orders. So after waiting and seeing her go by many times we got up, paid and left and then went elsewhere.

Hence a lower rating for staff who should be trained to upsell and also know what the dishes are.

This restaurant does Cater to Coeliac clients in many mains, but only one desert option. (Would be nice to see sticky rice and mango as an option. )

We went at 5 pm, so restaurant...