Patagonia Chocolates — Restaurant in South Island

Rude customer service. Especially the boy who asked for vaccine pass. Yes we ate living in a time of pandemic. But customer service should still be at the fore front of a business. The way businesses asked for vaccine pass can be a little more friendlier and much more professional. You do not need to yell at people for vaccine pass. You dont have a permanent person standing there to check and there is no barricade of sort, so people walked right in after scanning in. Then this boy from behind the counter came running out asking for vaccine pass rudely. So unprofessional and such a put off. Such a shame as this is the only time where people travel locally to help local businesses survive the pandemic but are made to...

The ice cream and hot chocolate were fine, but the customer service was poor and left a bad impression.

We politely asked to taste two flavors (just two, not ten!) and the young woman behind the counter rolled her eyes at us like we were wasting her time. We were not rude, demanding or difficult in any way. In fact, my wife even said thank you when she handed us the ice cream, but no respond.

If offering samples is too much trouble, maybe remove that option altogether. And to the staff member; if interacting with tourists is such a burden, perhaps this isn’t the job for you. Your job requires a minimum level of friendliness or at least basic manners 🤷🏻

Visited on Monday Sept 22nd around...

If you are European-like woman dressed well with big size diamond ring then you would get best service. Five minutes service for any questions and enquiries even showing you the receipt back from kitchen to make 100% sure your satisfaction on the desserts. If you looked like an Asian just waiting behind, then you have to waited another three minutes while your waving hands, eye contacts and 'exceuse me's would be fully ignored then was told you have to move to ice cream area to make orders even it was not busy 8pm night. The behaviours of two friendly male staff implied you are not buying for your desserts, you are begging it. This was my experience this week in...