Tanoshi Cow Lane — Restaurant in South Island

We entered your establishment at 1930 this evening with a team of four. We were asked by the male host if we had made a booking, as there were no availabilities for the evening. This was understandable, as I am a local & dine here quite often. I know to well how popular your establishment can become.

However what was not understandable is that there were three free bar seats & we were happy to wait for the fourth seat to become free, as this was occupied by a patron. Although I mentioned that we were happy to dine at the bar, the staff members response was that “it would be too tight”.

We were disappointed by the lack of empathy and was saddened to have my family experience this, especially of a place that I talk so highly of. I will definitely return in the future as this is not reflective of all my other previous experiences, however in this situation a little more focus on solutions and more compassion would have been appreciated. I’m sure that this team member would often excel and that your team deliver consistently high standards, however the interaction with the staff member in this moment was very...

With so many options in the area skip this place. They were rude, and served us gluten after a direct conversation about a gluten allergy. I try to keep most reviews positive, and the scallop on the sashimi plate was good, but the positivity ends there.

Spent the day recovering from being served non-gluten free soy sauce after specifically having the conversation with the server about a gluten allergy. If you are allergic to gluten, skip this place.

We knew the place closed at 3pm and rushed to get there by 2:40 pm for just a snack and a couple drinks. We were allowed to order, and requested that everything be gluten free. When the food arrived we tried to order a second drink but we were told the kitchen was closed.....it was about 2:55 pm at this point and we only tried to order drinks....again were told the kitchen was closed. The waitress was rude ... The food was below average for the price they are charging. The fish was average at best, and the rice was not sushi rice (just average white rice)

There is really no reason to go to this place with a street full of great options where the people are...

We were very disappointed with the service during our recent visit. There were only two of us, and we felt ignored compared to other tables. We had to walk up several times to ask staff to take our order, and even then, it was forgotten. Despite following up multiple times, no one checked in with us until a newer staff member kindly let us know that the chef had missed our order.

We were especially disheartened by the way the manager handled the situation. Instead of showing concern, they asked us to wait while other tables who arrived after us were fully served. It made us feel like we were not valued as customers.

What hurt most was the sense that we were being treated differently because we are Asian. We observed the staff interacting much more warmly with Western customers, while our concerns were dismissed. We hope this was not intentional, but it left a strong impression.

We’re sharing this feedback in the hope that it will help improve the service experience for everyone, regardless of background. Every guest deserves to be treated with respect and...