麥吉 Machi Machi Albany — Restaurant in Upper Harbour

I ordered some bubble tea from Machimachi Albany store with delivery, but unfortunately, the delivery order could not find any straw When I called the store to find a solution, I was met with rude and unprofessional behavior from the staff. The staff member I spoke to had a bad attitude and was dismissive of my concerns, making me feel frustrated and disrespected as a customer.

While I cannot comment on the quality of the bubble tea, I can say that my experience with Machimachi Albany store's customer service was extremely disappointing. I understand that mistakes can happen with deliveries, but the lack of concern and respect from the staff was unacceptable.

I would not recommend Machimachi Albany store to anyone looking for reliable delivery or good customer service. If you do decide to order from them, be prepared for potential issues and unprofessional behavior from the staff. Never order from...

Unlike other bubble tea places, this place focuses on the tea itself instead of other flavours. Their menu is quite limited but interesting. There isn't much parking in the area and it was full when I was there so I had to find some street parking nearby. There seems to always be a line. It was about a 30-minute wait in line followed by a 20-minute wait for the tea. Part of the long wait is that they brew the tea fresh so it does mean a lot of waiting. There are seats inside to wait from but they also call you if you aren't there to pick up the order. The tea itself is nice and the predominant flavour of the drink is tea. I had the tea panna cotta and was a bit disappointed that the bottle was made of plastic instead of glass. It was nice but I do prefer flavoured teas. It would be worth the wait if...

The day we went the wait was long but the line was moving faster than I expected. Personally I wouldn’t want to wait that long for bubble tea on the regular but I just wanted to try this place out. From getting in the line to getting our drinks it took about 35 minutes.

I got one of the pannacotta drinks and it was good but I didn’t love it. I’d want to try some of their other drinks especially as the matcha drinks weren’t available yet when we went.

The staff were quite friendly and cheerful despite how busy it was. Would consider coming back maybe when the...