Hell Pizza Symonds St — Restaurant in Waitematā

We ordered two pizzas for a gathering with friends. We asked if two sauces could be placed on the side, but opening the pizzas was disappointing to find the sauce on them. Neither of the two people who were serving the premises informed us that sauce cannot be requested on the side. After making this inconvenience known, I received a call from one of the people who was working that night to inform them that it was our mistake to ask for sauce on the side when they don't do that. It would have been good customer service and an example of good communication to inform us of the situation before placing the sauces on the pizza. If we had known it was impossible to place the sauces on the side, we would not have ordered them or would have paid the difference to buy them. And it was kind of rude calling the customer to blame him for...

I've been a regular fan of Hell Pizza for a while, but my recent experience was seriously disappointing. The customer service from an indian girl Hiral was shockingly poor — staff were rude, dismissive, and seemed like they couldn't care less about getting the order right or offering any kind of help. I waited far longer than the estimated time, only to receive the wrong items, and when I tried to get it fixed, the person on the phone was unhelpful and borderline rude. No apology, no effort to make it right, just attitude. It's a shame because the food is usually decent, but this kind of customer service makes me question whether it's worth ordering again. If you're going to charge premium prices, at least offer a basic level of respect and...

They always get the order wrong. Literally. every. single. time. Just paid $72 for 2 super bland pizzas because they didn't add the sauce. Again.

Last time they offered me a free mini pizza coupon for my next order (worse than their regular coupons, and I'd have to order to get it anyway). This time they offered me 1 free pizza. So, $140 for 4 below average pizzas and their customer service feels like they want to fight (I'm super chill but these guys are next level).

Does someone from Head Office want to contact me? This place is in my top 5 worst customer experiences - you need to...