Hulucat Tea and Mocktail — Restaurant in Waitematā

I've been purchasing milk tea from this branch for quite some time as I generally found this is one of my go to bubble tea shops in Auckland but last night's experience was definitely shocking and unacceptable. I notice the taste of the drinks has gradually been regressing over the time.

One star is for their customer service. I had issue with my card payment, and I tried to raise that to one of the team member but no one was at the counter. I waited for a minute or so and the girl who served me at the time saw me that I was looking at her and waiting but she literally ignored me. I overheard the other team member told her to serve me and she responded to the other member that "I’ve already served her” and continued making the drink orders. At that point I was already very irritated not only the wait time but also by her behaviour and response. I had to point at her and asked her to come to the counter.

Once I raised my payment issue she then passed it to the branch manager of the day. However, the customer service of the branch manager of the day was equally horrible and shocking. She looked like she hated her job and she treated me really disrespectful. She threw paper at me and asked me to write down my details for refund process. I asked who do I contact to but she didn't provide any contact information to me and simply said "just google yourself". I tried to ask her name for my own reference and she refused to disclose her name, and was being absolutely rude and replied to me "I just don't want to tell you" She showed absolutely no respect to me. This kind of customer service is beyond expectation and very disappointing.

Looking at the other reviews by other people looks like there’s a common problem regarding your customer service. Perhaps it is time to train your employees and update your payment system, looks like there is absolutely no team spirit in this branch. I have already emailed the branch regarding this but still haven't heard any response, would like someone from your team to...

Extremely bad service. My family and I went here as we generally enjoy HuluCat as one of the better options for bubble tea in Auckland. However, we were left very disappointed.

Firstly, there was something wrong with the credit card machine. It took at least five minutes for the card to work and the staff member, working at the time simply stood there. They did not inform us that the machine was malfunctioning. They did not offer to help. They stood there in silence looking extremely bored and exasperated as we failed to pay for our drinks.

After we had paid, we waited. And waited. And waited. As we were waiting we observed as the other customers underwent the same treatment with their cards. After twelve minutes of waiting in line (a line that didn't even exist as there was no one in front of us) along with noticing that no one behind us was getting their drinks either, we asked the staff how much longer it would take. They then proceeded to ask us our number and then immediately pulled out our drinks from behind the counter. The drinks were being made but no one had the decency to offer them to us. Were they just going to leave them there and leave us waiting without ever serving us? All they had to do was call out our number and place it on the counter.

The experience was truly appalling from the unresponsive service to the unnecessary wait time. Even with two members making the drink and one taking orders they failed to deliver. The bubble tea itself was good although slightly diluted due to waiting behind the counter for ten minutes and is the only reason for the star in...

EDIT: This was on May 8th, Sunday 12pm ish, I don't really have any further details to add.

I ordered egg milk tea with mini pearls (25% sugar less ice) and egg milk tea with cream cheese (50% sugar regular ice). There was no screen for the order in front of me like the other stores so I could not confirm my order. When I received the receipt, I noticed it says original milk tea with EGG PUDDING. I was confused and told the person who took my order about it. They said "it's the same thing". I was very confused so I double checked the menu and egg milk tea is $6.50. Original milk tea w egg pudding is $6.50 + $1.00. I told the person about it again, and they asked me if I wanted a new drink or if I wanted a refund. I mean, of course I would love you to make my drink correctly and would love a refund. The drinks I received were good, just that one of them is supposed to have less ice but both of them had the same amount of ice (probably both regular ice or more). I did ask if they wanted to double check the ice and sugar amount again after telling them about the wrong order but they said it's okay. Not too sure what's going on with them but egg milk tea is defs /= original milk tea with...