Oko Dessert & Bar — Restaurant in Waitematā

I went to Oko with my friend for the first time lastnight to get some dessert. I was very disappointed in the customer service I received from the lady who served us. She was unsure about what we were ordering and said she couldnt do waffles which we were confused about because it was on the menu. We asked for ice cream instead and it took her over 10mins just to serve 2 small bowls of ice cream. Another man came in part of the staff and we asked if theyre doing waffles he said yes we told him what the lady had told us that no they’re not doing it tonight. His excuse was she had just started working here. And? Whats that got to do with the fact she has no idea about serving customers or giving the wrong information about what we can and cant get. We then ordered 2 waffles and it took the guy over 20mins to do it they we were so close to leaving and getting a refund. He put too much ice cream on top of the waffles just way overdone. I do not recommend this place at all,...

. (11/2018) This small dessert restaurant is located inside Civic Food Court over Aotea Square. Easily accessible from inside the food court. Well organised and nicely maintained Spacious but limited seating. Cosy ambiance and comfortable atmosphere. Service is well-timed and cordial. Friendly and helpful staff. Plentiful food options although there is only one option available for vegans among desserts other than couple of sorbet ice-cream flavours. Desserts are delicious. Table service. Offers takeaways. Good for groups, family, kids and catch-ups. Reservation cannot be made in advance. Good for quick visits. Outdoor seating is available. Could not notice wheelchair accessible seating or high chair in plain view at this location. Good place for quick bite. There is no dedicated parking area available although ample paid parking spaces can be found around. Entrance is wheelchair accessible. PayWave facility is available at...

Just passing by and thought, why not treat ourselves. It was the 19th of Nov and there was a protest about to start from Aotea Square. I wondered in with my little family and was greeted with genuine smiles and questions of assistance. I believe excellent service can be 60% of the experience so it started off with a bang. We ordered the Belgium waffles and being virgins to the experience we were delightfully pleased with the taste and layout of the dessert. My 2 year old daughter was being a 2 year old and was constantly playing with the reservation holders on the shelf but the staff saw no issue with it and actually conversed with her, it made us feel very welcome. Lovely, helpful and professional, I couldn't have asked for better service. We will visit again soon and will be delighted if the same staff that served us are there. 12 out...