Shadows Bar — Restaurant in Waitematā

Disappointed by poor service and lack of accountability.

Came here with friends after an exam — most of the table ordered toasties and burgers. I ordered a toastie, but never received it. One person ordered two toasties, which were brought out on the same plate without the server clearly explaining whose was whose. No one at the table realised I hadn’t received mine until it was too late.

When I raised this with staff, I was spoken to rudely and told it was a “me problem.” No attempt was made to resolve the issue at the time, and I was left hungry and dismissed. Even after following up by email, the response felt defensive rather than understanding — with the blame placed back on our group.

Accidents happen, but it’s the way they’re handled that matters. In this case, the lack of clear communication and poor attitude from staff left a really bad impression. Won’t be returning...

Always come to shadows with my friends for food, coffee or some drinks. However today i was met with the most rude and judgy worker i have ever experienced. Not sure what went wrong in her day but she was unbelievably hostile for absolutely no reason, I simply ordered a coffee and handed her my ID when asked. 3 of my other friends who arrived after me also came in shocked with how she treated them! Not one to leave reviews but this girl really pissed me off and made me not want to go back during the day time. Usually the staff are lovely, so just avoid going at after 1...

Dear Shadows,

Please can you play the follow songs as your set list, as the current one is questionable:

1. every song from Taylor Swift Speak Now, especially sparks fly, long live and dear john
2. bonkers by Dizzy Rascall
3. despacito, but ONLY the remix version
4. all of the high school musical repertoire
5. body rolls (watch out for my)
6. every song from every adele album
7. every song from every U2 album
8. every song from every Beatles album
9. GARDEN KNOMES
10. salty ham and nuggets
11. bob is leaking...