Our 2 families came with 2 children each for some ice-cream and coffee. While I was looking for a table and discussing with the waiter that we need two tables for 8 people for some coffee and ice-cream, the children were impatient for ice-cream so they went directly inside to get it in cones.

We were seated outside, were the restaurant was at around 50% capacity. When the waiter passed us and saw the children eating ice-cream from cones instead of ordering it from him in cups, he rolled his eyes noticeably and came back after a minute to give us a lecture. The lecture was that the kids should not have ordered the ice-cream from inside, in cones, because he was working on a percentage, and now he would have to weigh on two tables but get the percentage only from one, and he said he now has double the work for half the profits.

I don't think that I need to know how they've agreed with management to get paid, and what their inner workings are, from my perspective as a guest, I see a single interface into the restaurant when interacting with their staff, and I don't need lectures, rather management.

The restaurant was half empty and he is lecturing us how we are taking up a table for the kids who are eating ice-cream (bought from their restaurant btw) from cones from which he can't get a percentage.

And to make an unpleasant afternoon even worse, when we asked for a couple of glasses of water he commented smirkingly: "Yes, you order that when it's free".

I think this sort of experience is bottom of the barrel and completely unacceptable from a reputable restaurant. Sufficient to say it would be my last visit there.