We had a very bad experience with the manager at the restaurant . We reserved tables for 9 adults well in advance so that we get comfortable seating . We booked for 9pm . However upon reporting at the restaurant on time , we were given 2 tables ( joined ) at a corner of the restaurant. Upon realizing it was cramped and not comfortable for 9 people plus 2 below two year old kids , we requested the waiter to re arrange the table and add an extra table which was lying unoccupied next to us . Waiter checked with his manager and told us it was " reserved " . We asked waiter to request the manager again as it was becoming more uncomfortable , this was again declined .

We requested waiter to call the manager , who did not show up . We again asked waiter to call manager , who again did not show up . By this time food was ready and we had to settle with the situation and then dinner was served at around 9:45 . To our surprise , no guest arrived at the so called reserved tables and it remained unoccupied till we left which was closing time ( around 10:30 PM )

We being regulars at Begums , had never experienced this level of service before . We happily paid the bill and upon exit from the restaurant we confronted the manager angrily . Manager ' Vijay ; or ' Ajay' made lame excuses of not showing up and did not accept his fault . He even accepted we knew we were regulars at the joint , but was arguing his case unnecessarily . Poor service and disappointed .

Begums is a well established Restaurant joint now , our review might not make much of a impact . However they have a lost a regular customer . We have always loved the food . But arrogance cannot be accepted . Level of service have drastically gone down .

Disappointing night , which rather should have been a memorable night .