This is to formally express my profound dissatisfaction with my recent experience at Sans Rival Bistro. As a customer service professional with nearly a decade of experience, I have encountered a range of service scenarios and possess a comprehensive understanding of effective customer service practices.

During my visit, an individual, whom I presumed to be a manager due to her distinctive uniform, correctly processed my partner's order while entirely neglecting to record my order. I suspect this oversight was intentional. After more than twenty minutes of waiting, as my partner was nearing the conclusion of his meal, I approached a waiter and politely requested a follow-up on my order. To my dismay, it became apparent that my order had only been entered into the system at that moment, resulting in an additional wait of approximately twenty minutes for my meal.

Despite my efforts to remain composed, I ultimately decided to cancel my order upon its arrival, as I had been waiting for nearly an hour while my partner had already finished his meal.

What is particularly disheartening is the stark contrast between my previous positive experiences at your establishment and this latest encounter. I have consistently praised your pastries and cuisine to colleagues in Cebu and regarded Sans Rival Bistro as a favored dining destination. However, the recent service failure has regrettably diminished my willingness to recommend your establishment in the future.

I sincerely hope that management will take this matter seriously and reinforce the importance of customer service and the overall customer experience within your establishment. It is regrettable that what should have been an enjoyable early dinner for my partner and me was marred by this experience. An apology, while appreciated, cannot rectify the disappointment I felt.

I trust that future customers will receive the high standard of service that I had come to expect from Sans Rival Bistro.