Chu's Diner — Restaurant in La Union

I was with my family in the Great Northwest in the evening of January 2, 2020 (approximately 1900 hours). We placed orders at Chu’s Diner: Katsudon, Katsu Curry, Tendon, and 3 different types of sashimi. While we were waiting in a bar across the restaurant, a group of Japanese arrived. I would estimate they were at least three orders after us. A man came out to greet them, who we learned later was Mr. Chu. Our first three orders came within 15-20 minutes of our arrival. Surprisingly the sashimi was late in coming. Kay, who was the girl taking orders, came out and explained that there was a delay in our sashimi order because there were only two chefs preparing the food. But we said we would wait. However, to make certain our order would be taken care of, I went inside the restaurant where I saw one of the chefs (an elderly Japanese) preparing sashimi. But when he was done with the order, Kay handed out the dish to the Japanese group. That was when I exploded in anger. I asked why the Japanese group was being served ahead of us when we arrived much earlier. I even pointed our earlier orders to Mr. Chu. Kay became teary eyed and said it was her fault. But Mr. Chu offered no apologies. This was the first time I was discriminated against in my own country. Shame on...

Waited over 1 1/2 hour for our meals. Do not go to this place, avoid if you have only an hour to spare. One of the excuses for the delay in providing meals is they said they are not a fast food restaurant. I completely understand that, but Chu’s Diner is also not a fine dining restaurant… There were 3-4 other groups who have also waited for over an hour and were also complaining at how long the service was. One missed their bus to Manila. They also needed to refund part of our meals as “apparently” were unavailable. Should you not know this was unavailable when placing the order, not 1 1/2...

Food was not bad, but it was also not great. The service was super slow, cellphone signal is spotty so using GCash was difficult. Had to go outside the resto to make sure it works. Was able to make the payment 642pm, got the food 745pm. The place lack ventilation. Ceiling fans would have helped. If you are from Manila and crave for Japanese food, I would suggest that you fill your cravings before you leave for La Union. There is nothing spectacular about the place, too bad as it has lots...