Chowking — Restaurant in Manila

HIGHLIGHT: That feeling when you ordered milktea but they serve you COFFEE WITH PEARLS. 👏

Details: My friends and I went here today to have lunch. We all ordered sweet & sour pork rice meals. It was served fast but the plating was so messy (sweet and sour sauce all over the plate, rice not even portioned). We noticed that there was only one server - SERVER JOHN (as his name plate says) so we just took this into consideration and ate quietly. I ordered milktea for my drink and one of my friends ordered coke. We’re already hungry so we started eating while waiting for our drink. As we’re about to finish our meals, we followed up our drinks but it seemed that server John was too pre-occupied (he messed up the shanghai meal of the table next to us, his unpleasant speaking tone to other customers was already evident as well). After eating, finally my friend’s coke arrived (imagine how much time it took for them to serve coke) but my milktea still wasn’t available. Server John mentioned something about brewing so I said that I’ll just have it as take-out since we still have classes to attend. We went by the counter to wait, only to find out that it was only that time that my milktea was being prepared. But instead of wasting time complaining. I just took my milktea and went back to classes. But as I start to drink the “milktea”, right from the first sip I know for a fact that it is coffee. I know because i’m sensitive to it and i’m one of the few who doesn’t like coffee. Also, i have tasted their milktea from their other branches and this is nothing similar to what i’ve tasted before.

TO THE MANAGEMENT: I hope this does not happen to this branch everyday because THIS IS BEYOND...

Poor customer service. Waited for almost an hour just for a wanton and butchi order. The cashier didn't give me my receipt though he had given me a number. Follow up my order after 45 minutes but other crews didn't attend. Standing in front of the pick up table for almost 15 mins. An order laying on the pick up table for almost an hour was mine. They didn't call the number . It was just left there on the pick up table. Wanton wasn't hot anymore. Asking if it could be reheated but they didn't care. They just assist other customer's after giving me the cold order. Never...

I dine here regularly, and each visit has been consistently impressive. The food is always served fast, and it’s not just fast it’s always hot and fresh, which I truly appreciate. The staff is exceptionally polite, attentive, and well-organized, making the dining experience smooth and enjoyable. Whether it's a busy day or a quiet one, the service quality remains the same, and I never leave disappointed. I commend the team for their dedication and hard work. Keep up the fantastic work. You’ve earned a...