Las Flores — Restaurant in Pasay

Restaurant manager Pearl at Las Flores S Maison handled our inquiry earlier at around 11pm about our bill since we presented both a PWD card and a Bistro BFF voucher. She approached our table lecturing us about the Bistro promo guidelines and that she cannot apply the PWD discount along with that of the Bistro card. We shared that we just ate at Watami right before going to Las Flores and they gave us discount for both PWD and applied our Bistro BFF vouchers. We even had the receipt to prove. Pearl pointed out that Watami is not aligned with the policy and we, the customers, should be educating them. She further stated that she is a new manager, that she follows the guidelines and that a lot of managers who provided incorrect discounts have been charged. She even shared critical incidents such as a company that got 20% off a P50,000 bill because they had no ceiling for discounts and some other examples irrelevant to our inquiry, making it evident that she just does not want to make a mistake and get charged. Throughout her lecture, she did not show genuine empathy, acknowledgement of the customer's concern, any form of assurance and did not provide any options which are fundamentals of good customer service. Her approach of lecturing the customer is a turnoff and a very bad customer experience which will definitely be a reason for us not coming back to Las Flores S Maison. Her staff were also all over the place. We had a hard time getting service since all the servers were preoccupied, the servers had different knowledge of the Bistro app, server Evita can't articulate well which confused us on how to go about using our Bistro card and they punched free bread in our receipt but it was not served. Overall, very horrid...

The service was really bad. Out of all the Bistro restaurants we have dined at, this has got to be the worst.

Strike one: We weren't told how long some dishes would take. We only found later on that the Paella Negra takes 30-45mins. A heads up on that would have helped us manage expectations as we intended to still go around the malls before they'd close.

Strike two: We were only notified that the Platter cannot be discounted with the Bistro card when we asked for the bill. Again, a heads up prior would have been good just so you're not surprised only at the end of the dining.

Strike three: Service took so long, and we had to follow up just to know the status of the food. Even the billing process, payment, and waiting for a receipt took so long. Mind you, this was a Tuesday night and the resto was not at maximum capacity.

Strike four: We took out some of the dishes, only to find out when we got home that one of the dishes that had garlic oil was wrapped only in aluminum foil! It leaked on car surfaces! You'd expect proper packaging from restaurants that charge so much!

Strike five: I am allergic to shrimps, so I made sure to stay away from the gambas. But I don't know if any of the other food, or if the Paella had any shrimps mixed into it that I now have an allergic reaction while writing this.

I WILL NEVER COME BACK, AND WILL NEVER...

The restaurant was empty when we came here for lunch.

While I wasn't totally transported back to Spain, the dining experience was good nonetheless.

We ordered the calamari, tuna empanada, potato torta, onion soup, and vegetable paella.

The calamari was better than I expected. It was very tender and fried perfectly.

The tuna empanada was also a great tapas. It was flavorful and crunchy on the outside.

The potato torta was slightly on the wet side. In Spain, i recall the torta having a crunchy crispy exterior, but this one wasn't crunchy at all. However, it was still a very good dish. They even removed the chorizo because someone in our party was allergic to it, so kudos for being accomodating.

The onion soup was the most underwhelming dish. It was just ok, nothing special at all. I wouldn't order it again.

The vegetable paella was good. The rice layer is very, very thin. I honestly thought it would have a bigger serving portion. The vegetables were on the bland side, but the rice was seasoned well.

Service was decent. However, I did notice that when they filled up the water, the bottle would rest on the lip of the cup of every customer. That is a big no, no and a safety hazard!!!

10% service charge added to the bill Credit card accepted

Overall, i had a great dining experience and would recommend this restaurant if you would like a...