CAL Craft Beers — Restaurant in Porto

PHYSICALLY ASSAULTED BY SERVERS AND OWNERS. This was without any exaggeration my worst ever experience at a bar, cafe or restaurant. I went in a group of four, one of whom was highly pregnant; some of us were sitting, I was removing my bag to sit, and one of us went to use the toilets. A server came bounding over, shouting loudly, to stop her as she went. This was very strange: initially I assumed that the server wanted to stop her from going in the wrong direction, and then when it was rudely communicated that she would have to order first, my reaction was to explain that we were all part of the same group. Anyway we were shocked and the server stood over us shouting that we needed to order immediately (we had not even had time to look through the menu yet). We got up and said that we were leaving, at which point the server and several others got extremely agitated. They swarmed around us shouting, we tried to reason and explain to the others, who were just as bad. At one point one of the servers tried to literally push my eight-months pregnant friend out of her seat as she was attempting to reason with him. We managed to get out and were pursued onto the street. Minute by minute more servers and family members seemed to be getting involved, shouting, physically pushing and gesticulating violently. Some people from the neighbouring businesses came out and supported us, told us that we should go to the police and report the matter, that this happened regularly. In the end I didn't want to waste more time from my few days in Porto at a police station. But this was a truly...

Stopped here after crossing the bridge because my wife badly needed to use the restroom. Went to the counter and asked for a beer, then if they had a bathroom. I was told I needed to order first. I would never have been so arrogant as to think I could use the facilities of a place without patronizing it. I said no problem, pick any beer as they had a wide selection of bottles behind the counter. The guy said I had to pick one myself. I told him I don’t care which one because I won’t be drinking it. So then he told me if I won’t drink it I’m not allowed to buy a beer. I asked who is he to dictate what I do with something after I buy it, he can’t make me drink it. I’m not grounded if I don’t finish my beer. So I asked how much money it would take to let my wife use the bathroom. He said no money, I had to order something. At this point a woman came over and from her I was forced to make a selection. I picked a Pilsner from the tap to go. My wife used the bathroom, I put my fingers in the beer, then put it on the table without drinking even a sip and left. I’m not yet sure if I must go to bed early tonight with no dessert. 🙄

What a terrible way to treat customers who had no problem patronizing your establishment. Especially when you have such awful reviews already. This place should be avoided...

Just reading through reviews here, and I agree with those that point out the "attitude problem" issue with this place. I am not sure why the people behind the counter are working in the hospitality industry. I have travelled to many countries and many cosmopolitan or touristy cities, but I have to say I was shocked at the consistent unpleasant attitude of restaurants and bars in Porto. This place topped the list. I came in, to ask if they have a toilet. The reply was "yes, but you have to order." I said, "that's fine, I can order, but can I please use the toilet first?" My husband was there beside me and was ready to order. But they said, "no, order first" and said it rudely, too. As you can see from the pictures of this place and the price of their menu items, this is not a cheap establishment where sometimes one would tolerate bluntness or rudeness. However, that is the attitude of both the man and the woman behind the counter. Arrogant and rude, without the semblance of working for the hospitality industry. I already said I would order, but I just need to use their facilities first. What did they think -- that I would run out of the door, past them, after I use their facilities? Never. go. to. this. place. Better bars in Foz, where...