Barbar Tahlia — Restaurant in Municipality of Olaya

Dear [BARBAR Heads],

I am writing to provide feedback on the outstanding support and assistance we received from Supervisor Mark during our recent visit to Barbar Restaurant. His exceptional professionalism, problem-solving skills, and dedication to resolving our concerns left a lasting impression on us.

From the moment we approached Mark with our issue, he displayed a genuine willingness to listen attentively and understand the situation. His empathetic approach immediately put us at ease, as he assured us that our concerns would be addressed promptly and effectively.

Mark's ability to analyze the problem swiftly and accurately was truly commendable. He demonstrated an impressive understanding of the restaurant's operations, policies, and procedures, which allowed him to identify the root cause of our issue efficiently. Moreover, his comprehensive knowledge of the menu and offerings enabled him to propose suitable alternatives that exceeded our expectations.

Throughout the process of resolving our concerns, Mark maintained open lines of communication with us. He kept us informed about each step taken towards rectifying the situation, ensuring transparency and building trust in his ability to deliver a satisfactory outcome. His prompt follow-ups showcased his commitment to customer satisfaction.

What truly set Mark apart was his proactive approach in finding a solution that not only resolved our immediate issue but also prevented similar occurrences in the future. He took ownership of the problem and went above and beyond by implementing measures that would enhance overall customer experience at Barbar Restaurant.

In addition to his exceptional problem-solving skills, Mark's interpersonal skills were remarkable. He remained calm and composed throughout our interaction, even when faced with challenging circumstances. His friendly demeanor created a positive atmosphere that made it easy for us to express our concerns openly.

We believe that Supervisor Mark is an invaluable asset to your team at Barbar Restaurant. His dedication, professionalism, attention to detail, and commitment to customer satisfaction are qualities that should be recognized and celebrated.

We sincerely appreciate Mark's efforts in resolving our issues promptly while ensuring we had an enjoyable dining experience at your establishment. We hope you will acknowledge his exceptional performance accordingly.

Thank you for providing such excellent service through your team members like Supervisor Mark. We look forward to visiting Barbar Restaurant again...

Kebbe was great! Shawerma sandwich, and Francisco sandwich was delicious.

Chinese sandwich was good, although I was looking for another taste. However, the freshness of vegetables was remarkable.

The restaurant opened recently and compared with the numbers of customers the wait is not long.

I am looking forward to tasting other menu items. Especially the Fahita Chicken sandwich.

Update on August 2023

I ordered Francisco and Mexican Sandwich with Tabbouleh. My friend ordered a meat shawerma. This was a delivery order to my workplace that is just 10 min away from the restaurant.

The taste and deliciousness of Francisco have faded away, it seems. Tabbouleh had no salt, and the sauce mix coming with it did not serve to make it taste anything like the first time.

I really don't know why many resturants can't keep up with the level of service they used to offer?

In general, meat options are far better taste than chicken options. However, I don't eat meat, and I am stuck with chicken options that seem to have lost their identity somehow.

I am looking forward for Barbar (a well-known landmark restaurant in Lebanon) to serve the brand justice and keep...

There is a clear lack of experience among the staff. I signaled one of the employees to take my order, but he pretended not to see me, which forced me to call for another waiter. Moreover, the quality of the food has consistently deteriorated; each time it's been worse than previously, with no consistency whatsoever. Even worse, I found a dead insect in my vegetable dish. Not wanting to cause a scene or embarrass the waiter in front of other customers, I discreetly pointed it out to him. His response was to laugh and admit that it was indeed an insect, but he did not offer an apology. I asked for a new dish, and he left for more than 10 minutes, completely neglecting me as if I didn't matter. After 10 minutes, I had to summon the floor supervisor, who was the only person demonstrating any semblance of professionalism. However, his efforts alone could not compensate for the shortcomings of the rest of the staff. Additionally, they decided to present us with the bill while we were still eating, without us having requested it. Although it might not have been intentional, it clearly showcased their lack of responsibility and...