Cafe Bateel & Bateel - Tahlia Street — Restaurant in Municipality of Olaya

I just had the worst experience in my life in you’re store

I was a long time customer of Albateel for over 15 years

Paying thousands of dollars to come to one incompetent Manager named. Mohamed Ali Alshemmari

محمد علي الشمري

He is a manager for the Bateel store in Riyadh Aloulia location

Here is my story at this location I am visiting Saudi fROM USA with my family we bought 2 times dates this visit for family and friends over 1000 SARCin 3 days

Tonight at 1045 pm I went with. Family to buy more dates with pecans and stuffed with nuts as well as biscuits total bill was about 300 sar

My son a small child by accident broke the seal paper on one of the spices cardamon. علبة هيل صغيرة

It was an accident and I apologised for the doing of a small child

The manager in the phone insisted to the clerk that I pay the 35 riyals for my son mistake

I asked to talk to the manager in person so he was on the phone and told me my son made mistake and if I have good morals I should pay for it

I told him I apologised for the accident and I am already paying 300 SAR for the product I want Don’t make me pay for the product I don’t need it was an accident

He raised his voice and insisted that I pay for it and I don’t know how to raise my kids or keep them in control

I told him I am a guest in this country Saudi Arabia And I am buying the most expensive dates in KSA from the best company and this is how you treat your customers customer care

He said in Arabic لا تكلمني إنكليزي انت عربي سوري وادفع غصب من عنك إذا فيك ضمير

So he said I don’t have a good conscience and shouldn’t speak in English even though I am United States citizen and in love with Saudi Arabia and the culture and I must pay for my son opening the jar by accident just barely breaking the paper seal

I told him if you make pay for this I won’t buy the other stuff and you will loose a customer for life

Over 35 SAR of cardamon

THE WORST EXPERIENCE IN MY LIFE

I FEAL ASHAMMED TO HAVE THIS treatment in the land of generosity Saudi Arabia I will file a official complaint with ministry of tourism

I paid for the broken jar but I did not take anything else from Bateel and I will never go back again to your establishments

Shame on...

Went to this place after my favorite coffee shop closed down and l wanted to give it a shot because l remember they have a good Earl grey tea and they didn’t disappoint with the sweets and the coffee too, tried the Date latte and it was good but a little bitter for my taste 9/10, the Royal Saffron mocha was so delicious 10/10. The Date trilogy is their signature desert and it taste good! It contain Sukri date and khlas date and the other one was coffee 10/10. The sticky toffee pudding tastes so heavenly; l have never tasted anything like it before l 100% recommend! 20/10 The roasted pumpkin soup is a must to try if you’re a soup lover! 10/10. The Quattro formaggi ravioli is honestly so good! And you can taste the aged paramigiano reggiano cheese! The atmosphere is so comfortable and so relaxing.

I want to thank our waiter Kathir, he was above and beyond with his service and very welcoming and smiling even when the place is crowded he still kept his smile and greeted all the customers, very good worker! And l liked all the...

I hope this email finds you well. I am writing to share my positive experience with one of your employees at the Bateel Boutique.

Miss. Amna’a Asire, who works at your boutique, has truly impressed me with her exceptional customer service. Not only does she possess a lovely and professional attitude, but she also goes above and beyond to assist customers.

Miss. Amna’a, expertise in understanding customers' needs and providing suitable recommendations truly stands out. Her friendly and approachable demeanor created a positive shopping environment and ensured that I was satisfied with my purchases.

I wanted to express my gratitude towards Miss Amna’a and commend her for her outstanding customer service. She is truly an asset to the Bateel Boutique. I believe exceptional employees like Amna’a deserve recognition for their exemplary work.

Thank you for taking the time to read this email and for employing individuals like Amna’a who consistently provide exceptional customer experiences. I look forward to future visits to the Bateel...