I want to be clear, my rating relates to the Food Lovers Grill Shack ONLY and does not reflect the service on the ground floor for the rest of the Food Lover's Eatery, which is excellent.
Attached you'll see a picture of a Burrito with chips, something I have been looking forward to getting from Food Lover's for some time. The only issue, is that it took 40 minutes to make. From the time I stood in the line at the Grill Shack, to the minute I left with my food (before I paid). There were only two people in front of me, however, the person serving seemed as if she purposefully took her time to prepare each meal. Had she bothered to ask me what I wanted to order while I stood at the counter for 25 minutes, she may have been able to spare 8-10 minutes by putting my meat on the grill to be cooked while she prepared the meals of the people ahead of me (and I must stress) at the slowest possible pace.
The guy at the burger stand is equally depressing. He drags his feet as he walks back and forth the deep fryer to collect hot chips and seems like he has lost all hope to live. So it's clear that this is an issue with more than one of your staff members at the Grill Shack. This will be the last time I ever purchase any thing from the Grill Shack at the Two Towers Food Lover's, and I'll be taking my huge appetite to the Grill Shack at Food Lover's Icon instead.
I'm happy to trade more food options for...
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