vida e caffè Kloof Street — Restaurant in Gardens

What an amazing place. This morning has been really hard for me. I have training with a marketing company until 3 and a meeting in Kloof street for an au pair position at 3:30. And because I stay in Table View I had to find a place with WiFi. But also this morning has been really hard. On my way here my mom told me that my grandmother passed away. When I arrived at this store the I was in tears with swollen eyes and smashed mascara. I tried to stop myself from crying because vulnerability is just not in my personality but I couldn’t. I immediately felt like I needed a very strong coffee it’s 8:40 in the morning and I had so many questions for God. I wanted see my granny one more time and hug her just a little longer. I was broken. But I tough so hard for this marketing position on top of that I have an au pair interview. Just cause I always have a plan B and a second income never hurts. By the way I’m 7 hours from Grandpas house. And 4 hours from my parents. I felt very alone and sad. The person who helped me said don’t worry everything will be okay as he poor me my coffee. For a moment I refuse to look up. Because I know I look like a clown with my smashed mascara. He poor me my coffee and come walk to the edge of the counter. You beautiful and we makes the best coffee it’s gonna take everything away. I didn’t hear half what he said my brain was in space. I spill the coffee, don’t worry he said I’ll clean it. But here is a cocoa mini slab he said it will make you feel better. Thank you I responded. I already felt better. Surround with great people and the best WiFi. So I made myself comfortable in a soft chair. Well by break time I needed to use the bathroom. But I also couldn’t log out of the zoom as I was log into my training and only a 15 minute break. So he explain we apologize we don’t have the convenience of a bathroom. But you can go up the street 2 minutes walk from here to Engine they have a very clean bathroom. I ask him if he can keep an eye on my laptop. Yes of course no worries he said take your time. I was away about 10/14 minutes. Come back to a laptop and pencils everything just as I left it. Soft calming music in the background with smiling clients.

I was just happy that I wasn’t alone today. This is why I love South Africa 🇿🇦. Thanks Vida. I felt very heart soar and alone. You made me feel so much better without knowing it.

I’ll definitely come here if I can’t pay my WiFi bill 🤣🤣. A good place yo work from.

Clean and neat, considering and friendly. Great customer service.

Special thanks to the person who helped me . He works here and his name is...

I had a very disappointing experience at this branch. The staff clearly lack both knowledge about brewing coffee and basic customer service skills. I’m a regular Vida customer, it’s my favorite coffee company, and I always order the same thing: a decaf iced coffee. Sometimes a barista might over-extract the decaf, which makes it taste burnt since decaf needs a shorter brewing time, but when that happens elsewhere, they’re usually friendly and apologetic, and they remake the drink properly.

At this branch, however, the barista gave me immediate attitude when I told her my coffee was burnt. She just said, “How is it burnt?” and grabbed the drink from my hand and made a new one… which was burnt again. By that point, I was frustrated and commented to my friend that baristas should know how to make coffee. If she had handled the situation kindly, I wouldn’t have felt the need to say anything. But  I had a burnt coffee and a bad attitude to deal with, I was not in a good mood.

Then the manager suggested that I get behind the counter and make the coffee myself, which was extremely unprofessional. Overall, a very poor experience. When I’m paying R70 for a coffee, I expect it not to be burnt, and I certainly expect decent...

I visited this store on Wednesday. I always grab my fav Chick Mayo. The server was friendly. I had then seen your machine forces a tip before payment is completed. I am an artist and really cant afford a tip over an already pricy sandwich.

Visibly upset that I chose not to tip, the server ignored me. Toasted my sandwich and gave it to me within a minute. Great service? No.

The toast was obviously not toasted in the amount of time it should have taken. The chicken was ice cold. The server hd also only buttered my bread after she had taken it out of the machine. Which means I had melted butter all over my hands. I would argue that one needs to butter the bread before it enters the machine.

She had then also cut the bread in such a manner that it looks like it had been ripped apart and not cut with a knife.

After saying thank you and have a great day. She still ignored me.

ITS NOT UP TO US TO COVER A DECENT WAGE BY TIPPING IF YOU ARENT PAYING YOUR EMPLOYEES A LIVEABLE WAGE - AND FORCING US TO DO SO UPON PAYMENT OF A QUICK TAKE AWAY. We cant all afford R100 for a sandwich including a tip.

This is an absolute slap in my face as a customer for being forced to tip, otherwise I get a bad sandwich.

I...