Burger King Fourways Mall (Halaal) — Restaurant in Gauteng

Absolutely dismal experience at Burger King Fourways Mall. My partner and I ordered two Nutella King Fusion desserts and were attended to by a completely incompetent trainee named Solly. He didn't even know what we ordered until my partner had to repeatedly point it out to him on the menu signboard literally behind the counter. Possibly due to the norm of turning away customers that ask for desserts due to the 'out of order' ice cream machine. After bumbling through the order, he entered the wrong quantity, which we caught just before paying. The so-called manager, Nomvula, then came to void the error without so much as an apology—talk about unprofessional.

What followed was even worse. We watched in horror as Solly struggled to handle the dessert cups, dropping some on the floor and then putting them back into storage instead of throwing them away! Seriously? If you don't believe me, check the camera footage and see for yourself how the staff at this location disregard basic hygiene.

Since Solly and another trainee didn’t know how to make the order, Nomvula had to step in. I had to demand she use new cups after what we saw, and then she tried to serve us the Nutella Fusion without the biscuit topping. When we pointed out her mistake, she argued with us until we showed her a picture from the app and the menu signboard. Once again, no apology.

We left with our desserts, only to find out the ice cream was spoiled and sour. Absolutely disgusting. We weren't the only ones—other customers in the food court were also returning their BK desserts because they were off. When we brought ours back, Nomvula refunded our money with a terrible, unapologetic attitude.

Burger King Fourways Mall, you should be ashamed. Serving spoiled dairy products is a health hazard and shows a total lack of care for your customers. I’m attaching pics of the staff learning from a manager who doesn’t even know how to prepare the order correctly, and the disgusting desserts we and others returned.

After my complaint about the spoiled desserts and appalling service, one of the managers called to apologize and confirmed that a written warning had been issued to the staff involved. I thought this would resolve the issue—but I was wrong.

When I returned to the store , both Solly and Nomvula recognized me as "the one who laid the complaint" and had the audacity to laugh in my face without offering any apology. Instead of showing any sign of professionalism or remorse, they chose to mock me.

Burger King, this is unacceptable. I urge HR to take immediate and further disciplinary action against these employees. They clearly have no respect for customers and should not be allowed to work in customer service.

Avoid Burger King Fourways Mall at all costs—unless you enjoy being disrespected by staff who think it's funny to mock customers who raise valid complaints. This branch is a disgrace to the...

Burger King Experience at Burger King Fourways Rating: ★★★★★ (5/5)

My recent visit to Burger King Fourways was an outstanding experience that exceeded my expectations in terms of food quality, customer service, and the overall atmosphere of the restaurant. From the moment I walked in, the professionalism and efficiency of the staff were immediately noticeable. The team was courteous, attentive, and ensured that I had everything I needed for a comfortable meal.

Food Quality: The meal I had at Burger King Fourways was nothing short of delicious. The flame-grilled burgers were perfectly cooked with a smoky, rich flavor that only Burger King’s signature grilling method can achieve. I ordered a Whopper, which was served fresh, with generous toppings, and was just the right balance of flavor and texture. The fries were crispy and golden, complementing the meal perfectly.

Customer Service: The service was exceptional. The team at Burger King Fourways demonstrated excellent professionalism, ensuring that orders were taken quickly, with great attention to detail, and delivered promptly. The staff was friendly, creating a welcoming environment that made the dining experience even more enjoyable. The manager on duty also walked around the restaurant to check on patrons, which added a personal touch to the visit.

Cleanliness and Atmosphere: The restaurant was spotless, with the dining area and bathrooms all well-maintained. The ambiance was comfortable and modern, with a lively yet relaxed atmosphere, making it the perfect spot for both quick meals or more leisurely dining.

Efficiency and Speed: Despite the restaurant being quite busy, the team handled the rush effortlessly, and my food arrived quickly without compromising quality. The kitchen seemed well-organized, and staff members worked seamlessly together, which made a huge difference in the overall experience.

Conclusion: The experience at Burger King Fourways was fantastic, marked by superb food, excellent service, and a clean, welcoming environment. The professionalism displayed by the team truly set this location apart, and I can confidently say it was one of the best Burger King experiences I've had. I would highly recommend it to anyone looking for a quick yet satisfying meal with...

Burger king stands as a true home of whoppers of excellence in the competitive landscape of gourmet burger establishments. What sets it apart isn't just the quality of its food—though that is undeniably exceptional—but also the undeniable passion and dedication exhibited by its late team. The team, whose commitment and creativity shaped the soul of the shop, worked tirelessly to ensure that every burger was not only a meal but an experience. They didn’t just focus on taste but created a lasting legacy in customer service, consistency, and innovation.

The late team’s emphasis on fresh, locally sourced ingredients and their relentless pursuit of flavor perfection is what ultimately forged Burger Bing’s reputation as the best. Their unwavering belief in quality over convenience made every burger a masterpiece, satisfying even the most discerning of palates. What’s equally remarkable is their collaborative spirit—each member brought their unique talents to the table, and together they cultivated an environment where creativity could thrive.

Though the team may no longer be together, their influence lives on in the shop’s enduring legacy, continuing to inspire both staff and patrons alike. Burger Bing’s success is a testament to the power of dedication, teamwork, and passion for the craft. Their story isn’t just about burgers—it’s about the heart and soul of a community that continues to be nourished by...