If there was negative star i would give. The service we received at this hungry lion at bank city was appalling to say the least. We were given burgers with rotten patties after waiting for more than 20 minutes for the order. When we went back to complain and return the meals , the manager didn't even bother to come talk to us or apologize for the mishap. The lady at the front had to go call him after we asked to speak to him. even then he didn't bother to apologize or acknowledge the shops error or offer a solution , we had to tell him to make us another meal. We cant be telling him how to do his job. We had to spend our whole lunch hour there and didn't even get to enjoy our meal. Given that FNB employees also buy here the spread of this information would be bad for your business.
Proper training in customer service is needed and better service should be provided. We are after all buying with our hard earned money. At this rate you will be...
Read moreI am writing to express my disappointment and concern about a recent purchase I made at your store Hungry Lion Harrison Street Jeppestown Johannesburg Gauteng 2094 Erf 5252. I bought the Four Real meal from the store, but when I got home and opened the packaging, I was shocked to find that the meat had a rotten smell and an unpleasant taste to it. I was extremely disappointed in the quality of the product, and I am worried about the potential health risks associated with consuming spoiled meat. As a customer, I expect a certain level of quality and freshness from your stores and it's unfortunate that this was not...
Read moreTerrible service. I waited more than 15 minutes for an order that was already out because the lady was to lazy to double check my order number, very disappointed, they need...
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