Nando's Norwood — Restaurant in Gauteng

Ordered from Nandos Norwood via the UberEats app. The order delivered to us was someone else’s order. The UberEats driver said that he was given this order and that the fault was on Nandos. (Nandos confirm that my order is still there, but say that it’s the drivers fault).

After 5 calls over a span of 20 minutes, I got through to the Nandos call centre because that’s where the Nandos Norwood number redirects to. The call centre agent told me to call the same number again and press 2 to call the store, which I did. Between two phones, I made 17 calls over 40 minutes, none of which were answered.

The manager from the store called me back 50 minutes after I initially called the call centre, and was very apologetic but said that the store no longer has anyone answering the phones (because the phone is moved to the office. WHY???) , which is why there was no answer.

She said that she’d try to get a driver to bring my food out to me (still haven’t received it). The managers service (Zintle) was great considering the circumstances.

I don’t understand why the phone would be moved to the office, effectively making it impossible to call the store/place a phone order.

The service I’ve enjoyed from this store in the past has been excellent, and I was very disappointed that my Friday evening staying...

So I am working until midnight, and I haven't had a decent meal since breakfast due to the nature of my work, and other time constraints. I placed my order around 17:00 this afternoon for 19:00 this evening, and paid so that I could pick up my lunch at 7, and eat. It is now 19:34 I've had no order, no communication to at least say that the order will be late. In 36 minutes my lunch time ends. I am famished, and still waiting on my meal. There is nothing pleasant about this mealtime, and even when it does arrive I will have to eat hurriedly, so that I can get back to work. What infuriates me is that the money was deducted from my account immediately, but they don't even have the decency to contact me or let me know that there is a backlog or whatever so my food will be late. It is now 19:40 I am still standing at reception, and there is no food, no...

Ordered a full chicken and 3 sides, the chicken was extremely spicy and we had to spit it out. We called nandos noorwood and we told the rude manager that we had to spit out the chicken as we could not eat it as it tasted like peri peri, she reluctantly told us to return the chicken and the spat out chicken and the bones after receiving the new chicken the manager called and she told us it was unacceptable that we never returned a whole chicken, and why where there 4 bones and the other peaces but we already told here we tried to eat it but spat us out also why would she want the chicken back during a pandemic ,what was she going to do with it. Head office also said they can't do anything shocking service from the ignorant manager at nandos Norwood will never eat there again.0/10

Thank for your response but a little too late...