Piece A Pizza — Restaurant in Gauteng

I hope this message reaches you, although the abysmal service we recently experienced at your establishment leaves me questioning the level of attention and care your team devotes to customer satisfaction.

To put it bluntly, if I could rate your restaurant a zero, I would do so with unbridled enthusiasm. Our recent visit, which should have been a pleasant family meal before a long flight turned into an excruciating ordeal that compelled me to express my extreme dissatisfaction.

We endured an agonizing 20-minute wait for a waiter to take our order, despite our persistent attempts to flag down someone, and even going so far as to approach the kiosk directly. Our appeals were met with empty promises, and it became abundantly clear that our presence was either disregarded or considered inconsequential.

The mind-boggling aspect of this infuriating experience is that the restaurant, by no means a sprawling eatery, has servers who are literally facing all the tables. It defies logic that, even with their eyes on us, not a single server found the time to take our order promptly.

Frustrated and increasingly irritated, we made the decision to leave the restaurant. Astonishingly, not a single soul from your staff bothered to inquire about the reason behind our abrupt departure. It seems inconceivable that such indifference could exist in an establishment that relies on customer patronage.

What adds salt to the wound is the observation that, shortly after our departure, another patron was seated at the same table and received prompt service within a mere ten minutes. The stark contrast in treatment leaves me pondering whether this is indicative of a deeper issue, possibly one rooted in discrimination.

I am compelled to express my discontent in the hope that it serves as a wake-up call. The lack of professionalism and basic courtesy displayed by your team is not only disheartening but also indicative of a severe lapse in customer service standards.

As a dissatisfied customer, I implore you to take immediate and meaningful action to rectify these issues. If your establishment continues to operate with such disregard for its patrons, it may find itself devoid of customers who expect a modicum of respect...

Were seated, and brought some menus. We waited about ten minutes for the waitress to return to take our order.

I ordered a banana and strawberry smoothie, and requested a glass of ice water, to which they replied they cannot serve.... so I ordered two bottled waters, and a Red Bull for my son. We ordered a pizza, a salad and a burger to eat.

Other tables were subsequently seated, and placed their orders. The annoying part is that those tables received their drinks orders about 5 minutes before we did.... which I would be ok with, considering my order included a R140 smoothie, so I expected a massive masterpiece. The other table had their food order delivered when our partial drinks order arrived..... NO Red Bull, a single bottle of water, and a rather lacklustre smoothie in a small glass, and room temperature, just like the water!!

Considering the other table, who had arrived considerably after us, had received their food, I was getting a bit upset. We waited another five minutes, at which point I decided to cancel the order, as 40 minutes was way too long!

I called a waitress over to tell her to cancel my order, and she said she would arrange the bill for the items we had received... but even that took a long time. The waitress seemed shocked at my decision, and said the food was ready and waiting. I said I will reluctantly pay for the smoothie and the one bottled water, but was not waiting any longer. I ended up paying around R180 for a very small smoothie, of which I had one sip, and a bottled water.... which they tried taking away! We grabbed the water back, as we had paid for it, but left with a very bad, Luke warm, taste in the mouth.

No apology from management, or any explanation as to why our order was not only delayed, but also incomplete.

Also no explanation as to why a smoothie, made from what should be yoghurt or icecream, was room temperature?! Gross!

I cannot express enough how badly people should avoid this place. It looks like a great place to eat, but the shocking service and disappointment in the food we received was next level. How do you mess up cold water?

Do better! (P.s. Please tell your waitresses to wear their shoes...

Travellers beware: Looks can be deceiving.

Their waiters are extremely inviting and persistent in getting you to sit down at this very aesthetically pleasing establishment, but once that's done, don't expect any attention or service from this point.

We had to go look for our our waiter ourselves after 15 minites to avail himself just to bring us some menus and then take our orders... And waited an additional 30 minutes just for our drinks to arrive. All the while he was running between two other nearby eating establishments (Chatting? Getting an ingredient? We still don't know, because he wouldn't communicate the situation to us, despite us asking).

I should add for context, this was a Sunday afternoon and the establishment was by no means busy - there were at least 5 other employees standing behind the counter deep in conversation, and not one of them made any attempt to alleviate the workload of their colleague.

When we enquired to the cashier about our orders (we couldn't ask our waiter since he was MIA) we were dismissively told by the cashier to wait - she actually kept cutting us off mid-sentence every time we tried to ask her something, with no attempt made to treat us as customers - and this after we were practically begged by the waiter to sit down at this establishment in the first place.

And don't even ask if we managed to convey our disappointment to any managers or owners on duty, because they were essentially sparkling in their absence.

If any manager or owner EVER bothers to read this, which I doubt: Your staff comes across as incredibly inattentive and disorganised, and customer service is non-existent. The cashier also does not seem to enjoy her position at front-of-house, and all these factors are costing you a lot of potential clients in the long run.

Fix your service, or the customers will fix it for you by going...