vida e caffè STB Rosebank 1st Floor — Restaurant in Gauteng

The coffee is abysmal.. service is shocking.. my friend stood at the counter for a couple of minutes and she was just ignored until they decided to help her out. I'm not sure the barista is a trained barista. We ordered a laté the foam was horrible, and he just dumped the milk in the cup. We asked him if this looks like a laté, he took the cup and was about to place the steam nosal in the cup which was when we asked him to stop and give the cup back. Coffee tastes burnt. The person serving us had zero ambition and didn't look like he wanted to be there. This is not the first time we have received bad service but is the first time I'm mentioning it. This is not a place to go for good coffee, there is no appreciation for delivering good customer service nor good coffee, zero coffee...

Visited for brunch and ordered spicy chicken toasties. We previously enjoyed it at different Vida’s and were never dissapointed. The sandwiches were extremely dry and rock hard. One of the sandwiches was burnt. We handed the sandwhich back to the waitress and said it was unacceptable. She apologized and said she’s sorry she thinks it was because they didn’t use butter. She informed us that the store had NO BUTTER FOR ONE WEEK and that the manager was aware of this. We called the manager and the manager said it was because they never got their delivery. This is unacceptable for a franchise, why serve something if you don’t have the ingredients? We watched the staff catch flack from other customers for the same problem. Extremely disappointing and very...

I normally love Vida but won't use this branch again. No staff helping at till, client in front of me had to ask for extra staff to help instead of very audibly laughing and having fun in the back.

Paid for order, wasn't given slip but checked it on screen, forgot to give me my sandwich and I had to ask after waiting an additional 10 minutes on top of the 10 in the 1 person queue. Staff member then tells me that he doesnt think he charged me and where is my slip.

Finally get sandwich - see attached photo, it...