Mozambik Gateway — Restaurant in KwaZulu-Natal

We hosted our Christmas party at this restaurant which was a total disappointment yesterday

Firstly the waiter didn't even check on us to make sure we was okay or we needed anything or if the food was okay coming from a 5 star hotel experience I know this is not just a disappointment to a customer but a disgrace to our hospitality industry but when we finally got his attention for the bill which we requested twice then he comes and tells us the service charge is included in our bill not even asking us if we want to tip h or not what is a tip about ...a tip is when a waiter goes above and beyond they expectations making sure a customer need and service is met up to standard carrying the company name not just with a name tag but by a passion for the industry which leaves a guest impressed and a tip is given as a token of appreciation.

Secondly we ordered meals which was just over heated and served to us ....as for my pasta , chicken and mushroom it was dry and some of the pasta was not even cooked to standard I had to wait to get an attention of one of the waiters there while everyone else finished the meals I ended up taking a chicken and chips meal which was another flop I only took a bite and left it has a take away and gave it to my pet ....when I left there I was not feeling well because of eating some of that pasta I complained to my colleague and today I'm sick as hell vommiting and my tummy hurts .....it's clear this is what effected me.

I'm really disappointed has I enjoyed my birthday at this same restaurant and I told my boss to please it's a great and amazing place and now I had to eat my words has this place didn't hold up to their standards and ethics leaving me with being ill and a...

My cousin and i went to eat at Mozambik in Gateway, we normally eat at the one in uMhlanga but we thought lets give this one a try seeing that we were in Gateway. We really had a bad experience, we first had to wait for over an hour for our food to be brought to us. The waiter kept telling us they are unable to bring our food due to a table that's blocking the entrance to the kitchen (lame excuse). Finally our food came, we ate and drank a cocktail and towards the end of our meal we noticed that both of our drinks had broken glass in them.. when the waiter came with our bill, we gladly paid but still mentioned the issue of the drinks ofwhich she called the manager over to speak to us. I have never been so disrespected and undermined as i was on that particular day..instead of apologizing and listening to what we had to say the manager insinuated that we were lying just because we wanted free drinks or did not want to pay for our meal hence the glass accusation (this was after paying our bill in full), the manager kept on asking for proof of what we were saying but his very same waiter had taken away the glasses and serviettes where we had placed the pieces of glass on.. All i can say at this point is i will never eat at Mozambik Gateway again! I have never been treated like that before, even if you deal with low class customers daily who use that trick but do not expect every customer to do the same.. treat your customers...

Review for Nonjabulo at Mozambic, Gateway Shopping Center, Durban

Date: October 26, 2024

I had the pleasure of dining at Mozambic today, and I must say, the experience was truly delightful, thanks in large part to our wonderful waitress, Nonjabulo. Her name means "happiness," and that perfectly encapsulates the joy she brought to our meal.

From the moment we arrived, Nonjabulo greeted us with a warm smile and a genuine enthusiasm that set the tone for our dining experience. She was attentive without being intrusive, always checking in to ensure we had everything we needed. Her recommendations were spot on, guiding us through the menu with a passion for the food that was infectious.

The food at Mozambic was nothing short of amazing. Each dish we ordered was bursting with flavor and beautifully presented. Whether it was the fresh seafood or the vibrant spices, everything was crafted to perfection. Nonjabulo's knowledge of the menu made it easy to choose the right dishes, and her enthusiasm for the restaurant's offerings truly enhanced our meal.

Overall, my experience at Mozambic was elevated by Nonjabulo's outstanding service. She embodies the happiness her name suggests and made our visit memorable. I highly recommend stopping by and experiencing the wonderful food and exceptional service for yourself. Thank you, Nonjabulo, for a fantastic...