Coco Safar Sea Point — Restaurant in Sea Point

If you have a yearning feeling of wanting to feel unwelcome and very unimportant, I highly recommend that you visit Coco Safar - Sea Point. Every single one of the waitresses are just classist humans. I was seated indoors and had requested to be seated outdoors should a table become available, and beautifully, within minutes I was escorted to the outdoor seating area, however, this is where the beauty ends! I had waited 30 minutes until I got a waiter to come and wait on me, every single waiter I tried to call and catch their attention could not be bothered to look my way, I guess someone would say why didn’t you just walk up to them, besides that being a ridiculous recommendation, I had my belongings with me that would have made that a bit awkward, I had planned to spend my day there working as it was a beautiful day out. Eventually after having waved my arms to death, I caught the attention of one waiter, who took my order, and the second waiter who brought food after another 30 minutes of waiting had the worst attitude and never dared looked me in the face, lol. At first I’m handed a dirty and cracked glass, how and why? I request that she replaces it and she asks me to repeat my request, hmm, so I’m guessing it is normal for this establishment to provide unsafe glasses to customers? Awesome. My food was so cold, so cold, it was very hard to cut through my croissant, my egg, everything was just so underwhelming, bleh. To top it off my order was not completed and after finishing my meal I was just over everything and wanted to leave. After having received my bill, I vet and see the item I was waiiiiiiting for was added and I’m just like nah man, this restaurant is careless and quite frankly, I hate to make this a race thing, but I was the only one of my skin tone, people who arrived well after me were getting check ups, some even got their food before me, and guess what else they received, a smile!!!!

Granted the manager apologised but I’m still very annoyed and definitely will never be coming back. Do better! Customer service is...

My wife, daughter and I recently visited your establishment for breakfast. Having heard about your reputation as one of the top bakeries in the world, we were excited to experience your offerings. Unfortunately, our visit left us feeling very disappointed, and I wanted to share our feedback in the hopes it might help you improve.

Beverage Service: We ordered a Chai Latte and a Dirty Chai. However, when the drinks were served, the waiter misidentified the Chai Latte as the Dirty Chai. While this was a minor mix-up, attention to detail is essential, especially given your esteemed reputation.

Turkish Bagel: I ordered the Turkish Bagel with salmon, but the bagel was incredibly tough and difficult to cut, making it unenjoyable to eat. After researching Turkish bagels later, I noticed that what I was served didn’t match the typical examples I found. While the salmon was of good quality, the bagel itself fell far short of expectations.

Egg Preparation: My wife ordered soft-poached eggs with her meal, but the eggs were overcooked and not soft at all. This detail significantly affected her enjoyment of the dish.

Given the premium pricing of your menu and your esteemed reputation, we had high expectations that unfortunately were not met. For context, I have never written a negative review before, but I felt compelled to share this experience because it stood out so strongly.

I believe in giving businesses the opportunity to improve, and I hope you will take this feedback into account. I wish you the best in maintaining and enhancing the standards that have earned you...

Have been here three times in total.. My first time was okay, and then the 2 following ones a total disaster. Very long waiting times (30 mins for a drink) and 1 hour for food the first time and one hour 45 mins the second one. The service is chaos because there’s multiple waiters/waitresses serving the same table, so they mix up orders, they don’t speak between each other and they are not sure if you’ve ordered and what. Last time we came for vegan croissants. The managers told us they didn’t have any and if coming back the day after they would have made sure to prepare some For us. We came the day after as agreed and no one knew about our vegan croissants. So they said they were going to bake 2 vegan ones. After 1 hour and 25 minutes waiting (!!) they serve us vegan croissant. We had a bite and realised they were not vegan. We told the manager and after checking with chef he confirmed they were not vegan. We came back despite the mistake, cause of course mistakes happen in the kitchen, but again we waited an hour to be served an empty crepe (basically none of the toppings that we ordered- just a plain crepe), drinks were mixed up and got lost somewhere (but then they charged us anyway for it!). Would definitely suggest to improve management, improve waiting times and avoid having different people assigned to the same table cause it creates confusion..and make sure there’s enough vegan options available...