Tokyo Jazz Club — Restaurant in Seoul

Your response was both disappointing and unprofessional. Making assumptions about a customer’s nationality is not only inappropriate but entirely irrelevant — for the record, I am British-born and bred.

The concern was never about the principle of paying for live music; it was about transparency. There was no clear or prominent notice at the entrance stating that a £16 cover charge would be added simply for sitting down to have a drink. In the United Kingdom — as across Europe — customers reasonably expect all charges to be communicated before they commit to stay.

Instead of addressing this straightforward point, your reply resorted to personal remarks, irrelevant assumptions, and capitalised words that read as aggressive. This approach reflects poorly on the business and undermines customer trust. I made no comments about your appearance, background, or nationality, and I expect the same standard of courtesy and respect from a professional business owner.

Professionalism is measured not by how you respond when praised, but by how you respond when challenged — and on this occasion, the response...

Went on a Tuesday night. The pianist is undoubtedly very good but the hostess lady has a bit of an attitude. We walked in at 10:30pm and there was no music. We ordered drinks and after 20 minutes of silence one pianist and one singer finally appeared. We decided to leave after one song as it wasn't for us and were charged 26,000 won in addition to drinks for the 'music charge'. Pretty ridiculous and in fairness they removed it after I argued with them. Think it could be good on the right evening but obviously we missed out

Edit to reply to the owner - You should inform all customers upon entry that there is a 13,000 won charge per person for music. Don't leave it for us to magically figure out. And we sat in silence for 20 mins with no music and left after one song and then were hit with a...

One of the worst experiences I’ve ever had at a music venue.

We walked into Tokyo Jazz Club just to have a drink, only to later discover we’d been charged £16 to listen to what can only be described as one of the worst performances in history. The drinks were £7 each, which wouldn’t be so bad if the experience was even remotely enjoyable.

The place was completely empty except for one other customer, which in hindsight should have been a warning sign. The singing was awful, the bass guitarist kept playing wrong notes, and the service was equally poor.

Be warned before you go — or better yet,...