Norai Raval · Maritim Museum Restaurant — Restaurant in Barcelona

Our visit to the Maritime Museum's garden restaurant in Barcelona was a masterclass in how to turn a pleasant afternoon into a disaster. The fixed menu system was a stroke of genius, offering a whopping one vegetarian option (vegan sausages with sauerkraut) that left our diverse group scrambling. And who needs flexibility when ordering, anyway? But the real pièce de résistance was our waiter, a charming gentleman with Lennon-style glasses and an Andean flair. His unique blend of ignoring us for 30 minutes and then angrily slamming plates on the table was a true highlight of our trip. It was as if he had a personal vendetta against our group, and we were thrilled to be a part of his anger management therapy. In a city known for its warm hospitality, this restaurant stands out as a beacon of bad service. Bravo, Maritime Museum garden restaurant You've managed to turn a simple meal into a memorable experience for all the wrong reasons. We can only hope that management takes note and sends our waiter to a crash course in customer service... or...

We tried to visit this restaurant today, but unfortunately, our experience was very disappointing. We waited for a table for over an hour, occasionally trying to speak to the waitstaff, who kept nodding toward their colleagues and saying “just a moment” — but nothing ever happened.

At first, there were only two uncleaned tables available. Then, over the next 30 minutes, another six (!) tables became free — yet they all remained dirty for at least 40 more minutes. My husband asked why those tables couldn’t simply be cleaned so we could be seated, and the response was that they were all reserved, and we wouldn’t be seated for at least another 30 minutes — this was after we had already been waiting for an hour, and it was the first time anyone gave us an estimated waiting time.

We ended up leaving the restaurant hungry and frustrated. We’ve never experienced such poor service and lack of basic customer care...

They’ve taken things so far that if you order a coffee and a croissant without specifically saying “Menu 1”, you end up paying €1.10 more—even though Menu 1 was exactly that: a coffee and a croissant. Back in the day, customers were treated with care even for a simple coffee—because that’s how you built loyalty. But now that the city has become overrun by tourism, anything goes—including rudeness.

When I politely asked why the price was higher, the waiter snapped back: “You should’ve asked for Menu 1, not just a coffee and croissant”, as if I needed to be scolded. We’ve reached the point of absurdity. Above all, waiters should know how to treat people with basic respect.

Even though the place is quite beautiful, I won’t be coming back—because of that arrogant and discourteous waiter at the counter. I’m not bothered by the €1 difference, but I won’t accept being treated like that. It’s...