Long time customer who had a terrible experience. A server, while clearing the table, knocked a cup of sauce into the lap and the white shorts of one guest in our party. While mildly apologetic, the restaurant refused to accept any responsibility, claiming it was an accident (which is true). Unfortunately that does not absolve them from responsibility and any decent establishment would've been quick to try to resolve. Konig did exactly the opposite. The manager was defensive and aggressive and offered nothing. He kept pushing me for a 'number' - how much compensation I wanted. I refused to beg him for money. They should have a policy where they pay the cleaning bill at a minimum, perhaps more as required. It's not complicated and most restaurants are equipped to deal with problems like this. Regrettably Konig is not. I even wrote them via email twice and they are too arrogant or incompetent to even respond. So in the end they lose a long term customer who eats there 20 times per year for failing to acknowledge and accept responsibility for a staff mistake, which ruined our guest's day, and might've cost then 5 euros in a cleaning bill or other compensation. The manager should be reprimanded at a minimum for being completely obnoxious and unprofessional and the senior management or owners obviously are oblivious or don't care. Congratulations on losing a long term customer. The mark of a good business is how well you handle a problem, which invariably happens. Konig failed miserably.