Can Bonet - Restaurante Cocina Catalana — Restaurant in Madrid

Update 19th October:

Thank you for the replying if we ever go back to the restaurant again, I will make it sure that the staff there tell all the customers have the reservation at the same time, they will be informed their reservation has 1.5 hours limit, cause that date the waitress only tell us, never told any other customers. When we be pushed to leave, they were still eating, so if you think it was a misunderstanding. We will respect the explanation you provided. Today we went to the restaurant with the fork offer, and when we were eating the waitress came to us to tell us that we only have 1.5 hours for this table cause we use the offer, and later they have other reservation for this table. Which we think this was really low and bad practicing of the restaurant. If you think the customer who use the offer to eat here should be treated worse than the regular customer, then maybe you shouldn't give any offers. Cause you let the waitress came to us every 10 minutes trying to remove the dishes we still didn't finish and remind us that we have to leave by 2:30 PM when you never written this on the reservation email, so this is really unacceptable and really low. We were being nice, so that's why we didn't want to make a big complaints in the place, but this is something the restaurant...

The service is great. We don't speak Spanish, but the staff do provide an English menu. We ordered grilled vegetables, iberia ham, steak tar tar and Arronz con gambas. All food are cooked with passion and fantastic favors. The atmosphere of the restaurant is chill and charm. The location is great (just near the Parque de EI Retiro) we first took a walk in the park then visit the restaurant. We definitely recommend this restaurant to anyone who would like to have good food in Madrid!

Update: We come back again, and it shows us the same high standard with excellent quality of food and very...

LA EXPERIENCIA RESULTÓ DECEPCIONANTE. Y ni siquiera llegamos a la fase de ordenar la comida.

Al llegar al restaurante, notamos que estaba vacío. Al informar sobre nuestra reserva a través del Tenedor (si no desean colaborar con el Tenedor, es preferible no hacerlo), solicitamos una mesa, pero nos informaron que no era posible. Las razones de esta negativa las conoceríamos más adelante.

Al preguntar si podíamos elegir entre un comensal menú y la otra carta, nos indicaron que no, o cogéis menú o carta, pero así no se pide.

En resumen: En la terraza no es para comida, cuando había gente comiendo. Esa mesa no, por que aunque no esté reservado son para otro tipo de clientes. Menú o carta y si no, no hay nada.

Ante tanta negativa, decidimos retirarnos. En ese momento, una persona que presumimos que era la dueña nos abordó, expresando que era mejor que nos fuéramos ya que no podían ofrecernos nada. Se hizo hincapié en que la mesa que habíamos solicitado era la más solicitada. Sin embargo, sugerimos que si la mesa estaba reservada, sería útil indicarlo con un letrero de "Reservado".

La impresión general fue de un trato despectivo, humillante y clasista. No llegamos ni siquiera a realizar un pedido, lo que plantea inquietudes sobre cómo podrían tratar a los clientes en situaciones similares.

Aunque el restaurante se enorgullece de su creación posterior al confinamiento y de transmitir la herencia culinaria y tradicional, mi experiencia en restaurantes catalanes ha sido positiva en términos de trato y calidad gastronómica.

Estamos a la espera de la respuesta del establecimiento. Las respuestas previas, según mi lectura, denotan un tono de soberbia y prepotencia al...