La Kama Café (Tropical Fresh Cocktail Bar) — Restaurant in Madrid

Update:

To confirm with you, do you agree or disagree that customer should pay for your mistake? In the reply you mention your disagree customer should not pay for your mistake… that’s mean you think we should pay for your mistake 😟? We were really exited to visit your store. Every comments are saying this is a nice place to go. We totally like the environment, and some of the people in store. It’s really sad that we end up with this situation. It’s totally ok for people to make mistake, but how you solve it is a questions.

———— “So like a fraud experience” We ordered a SMALL bottle size of Sangria, and check list also shows we did order a small size one (12 euro). So we are very sure we ordered correctly in beginning and I paid 12 euro for the Sangria. But, after I completed the payment, they told us we have to pay a little bit more because they provide the large one instead of small one. Who knows what kind of glass size you have in store. How can we recognize which size you provide? This was obviously store’s problem because on check list also shows we order a small one. Is this the “trick” you try to force people to pay more 🙂? I don’t know. Maybe you were to busy and made some mistakes (provide a large one instead of small one). But asking you customer to pay for you mistake??? So like a fraud 🙂. However, the vibe in...

Drinks were ok, nothing special but not bad.

However, I accidentally let a glass fall and despite I picked everything up, I’ve still been charged an extra 10€ when leaving (this hadn’t been mentioned before). To be honest, I found it a very unfair behavior which is sadly very common in touristic places as the personnel knows they will probably never see the customers again. Personally, as I live in Madrid, I am sad to say that they did lost a customer today.

Unfortunately, I couldn’t recommend to anyone a place with so little attention to ethics and respect for...

Pues mira estube ayer con una amiga y todo muy bien hasta cierto punto lo primero a todo el mundo le ponian chuches y tenian chuches y a nosotros nada nos ponen frutos secos y pues no nos gustan y vamos y pedimos chuches asi bien hablando con el chico y todo y nos traen 3 contadas ke nos kedamos como ola y esto ke es y nada mas y todos los demas con muchas chuches y para remate el final estamos hay con nuestro coctel bebiendonos trankilamente como el resto de personas y tal y vienen diciendo al rato ke kedan 5 minutos para cerrar y sin tienpo ninguno para beberte el coctel ke no lo tuvimos ke beber a toda ostia de prisa y corriendo para ke nos diera tienpo ke casi nos atragantamos y todo y para ke tambien te sentara mal y fatal luego de bebertelo asi y luego despues otra vez avisando vienen y se kedan hay delante para ke te levantes ya te haya dado tienpo o no ha bebertelo el coctel y te vayas en vez de dejar un tienpo o un margen para ke la gente termine de beberselo y ya cojer y irnos y ke cierren ke es lo mas logico y normal ke lo hagan asi en todos los sitios pero no aki a y para pagar nosotros no tuvimos problema de nada ni de estar esperando o avisar varias veces vinieron vien a cobrar eso no se les olvido en nuestro caso y si no hay se keda entero y me parece muy mal y vergonzoso ke no te avisen con tienpo o desde el principio de entrar aki de avisarte de a ke hora se cierra para ke te de tienpo a beberte las copas y los cocteles yo y mi amiga lo tenemos clarisimo no volvemos mas...