Lamucca de Serrano

Update on the previous review: *** uncoordinated service and "two spillovers" *** Sadly the quality of service has gone down noticeably over the last year. Both times I visited La Mucca on Serrano as part of groups of 6+ people we were unhappy with the lack of coordination between the different individuals that were (or claimed were not) responsible for our table. It took over 20min only for our drinks to arrive and we waited a full 50 min for our food, which was very sad as everyone around us who arrived afterwards was already served when we were still waiting. What added to our discomfort were two "spills" by the servers, one with soup (a sorry was said, but no further attempt to correct was made) and coffee (an offer was made to replace the cup with a new one). In conclusion we asked three times kindly to accelerate our order, but were only met with excuses and no actions. We ended up leaving late, disappointed and will not be back.

Previous review: Very broad mix of international dishes, safe for all preferences and allergies. Typically well prepared and quickly served. Prices are not cheap, but ok also given the location. Service is mostly speedy and responsive, once the order is in. At the same time it has taken a little while to get the server's attention and to get our order in was not a joyful process. Here large room for improvement remains.