Pizzart Villa Luchana | Pizzeria Madrid — Restaurant in Madrid

Went to this place with my wife and boy yesterday, made the wrong choice. From the outside it looked lovely, menu appealing and menu of the day with their famous canoli on offer looked delicious. Unfortunately it was a terrible experience. Almost all the dishes we ordered were drowned in tomato. My chicken lasagna had the same texture and taste as a taco. The CANOLI (That was the reason I chose the menu as it clearly shows) which was promised as a dessert on the menu hadn’t been served for a long time and they don’t do it anymore. We were told it was either Tiramisu or nothing. I told the waitress (the corpulent second one who started her shift at 16.00 maybe they should update the menu and at least inform the clients, she responded with a snarl and was adamant that there WILL BE NOTHING ELSE. My wife who’s pregnant asked for some advice on what’s safe to eat for dessert was also barked at. Service was terrible in general, the waitresses looked annoyed if you asked them something because they were on their PHONES. The food was average at best. We chose wrongly as there was so many other Italian restaurants very close by. I don’t think it’s right that Google forces me to put stars where it’s not appropriate. I hope the owners take this as constructive and are decent to respond as I’ve observed they write back if in general there has been a compliment, for a beautiful place, they deserve a workforce that could live up...

Five Stars for PizzaArt Luchana! ⭐⭐⭐⭐⭐

We recently had a large group gathering at PizzaArt Luchana, over 35 people including a bunch of energetic little ones. I have to say, I was incredibly impressed with how well they handled our group!

The staff at PizzaArt Luchana were superstars. They were incredibly organized, making sure everyone's orders were taken efficiently and the food came out quickly. This is no small feat with such a large group, especially considering some of the complexities of handling kid's menus and requests.

But beyond just being organized, the staff were fantastic. They were kind and patient with everyone, especially the kids. It made for a very relaxed and enjoyable dining experience for the whole group.

Of course, the most important part - the pizza! The pizzas at PizzaArt Luchana were absolutely delicious. We had a variety of pizzas ordered, and everyone raved about them. Fresh ingredients, perfectly cooked crusts, and flavor combinations that satisfied everyone.

Overall, I can't recommend PizzaArt Luchana enough. If you're looking for a great place to have a group gathering, especially with kids, this...

Entré al local porque vi en la entrada un cartel anunciando un desayuno por 4,50 €, y me pareció una buena opción para probar. Le pregunté al camarero si ya estaban sirviendo y le dije claramente que quería el plato que aparecía en el cartel de la entrada, el de 4,50 €. Me dijo que sí, sin problema.

Cuando me trajeron el plato, noté que era más grande de lo que se mostraba en la imagen, pero pensé que simplemente era una presentación distinta. En cuanto al sabor, fue bastante decepcionante. A pesar de llevar aguacate, salmón y huevo poché, no sabía absolutamente a nada. Y el huevo soltaba tanta agua que terminó aguando todo el plato.

Al pagar, me sorprendí al ver que me cobraban 8,90 € por el plato y 2,20 € por el agua, cuando en el cartel también decía que se podía añadir agua por 1,95 €. Me explicaron que me habían servido el plato grande por error, que quizás lo apuntaron mal o que no había avisado... cuando desde el inicio le dije al camarero que quería el desayuno del cartel. Él lo sabía.

En total, me querían cobrar 11,10 €. Me quejé y, para compensar, me hicieron un 10 % de descuento, así que terminé pagando 9,99 €. Aun así, no era lo correcto, yo entré pensando que iba a pagar como mucho 6,45 €. No suelo quejarme por precios porque tampoco fue caro, ya que siempre tengo una idea de lo que voy a gastar antes de entrar a un sitio, pero en esta ocasión me cobraron más por un error suyo.

El ambiente es bonito, con música agradable, aunque la comida tardó más de lo esperado, considerando que solo había tres mesas ocupadas (una solo con café y otra con pizzas).

No sé si volvería. Quizás en otra ocasión le dé una segunda oportunidad para probar algo distinto, pero por ahora no lo recomiendo.

Y sinceramente, después de esta experiencia, no entiendo la necesidad de insistir a los clientes para que dejen una reseña de 5 estrellas, en lugar de simplemente invitarles a compartir su experiencia de...